Erika Lopez-Ontiveros
Moreno Valley
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Chipotle Mexican Grill. Proven ability to multitask in fast-paced environments while maintaining attention to detail. Recognized for enhancing operational efficiency and fostering positive relationships with clients and team members. Quick learner committed to delivering high-quality results.
Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.
Overview
9
9
years of professional experience
Work History
Food Service Worker
Chipotle Mexican Grill
10.2023 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Maintained cleanliness and organization of food preparation and serving areas to adhere to health standards.
- Operated kitchen equipment efficiently to prepare menu items consistently and promptly.
- Assisted in training new team members on food safety protocols and team procedures.
- Collaborated with colleagues to streamline workflow during peak hours, enhancing operational efficiency.
- Managed inventory levels, restocking supplies as necessary to meet daily demand without excess waste.
- Monitored food quality during preparation, ensuring compliance with Chipotle's high standards for freshness and taste.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Implemented waste reduction strategies, contributing to cost savings.
Caregiver
IHHS
03.2018 - 05.2022
- Assisted clients with daily living activities, promoting independence and well-being.
- Administered medications according to established schedules and physician directives.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with families and healthcare teams.
- Provided emotional support, fostering trust and a positive environment for clients.
- Trained new caregivers on procedures and best practices for client care.
- Implemented safety protocols, ensuring compliance with health regulations and standards.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Coordinated transportation for clients to appointments, enhancing access to necessary services.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Dental Assistant
Sunshine Dental
02.2017 - 04.2019
- Assisted in patient preparation and management during dental procedures for optimal care.
- Maintained sterilization protocols and ensured compliance with health regulations.
- Managed appointment scheduling and patient records using practice management software.
- Provided chairside support to dentists, enhancing workflow efficiency during treatments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Education
Dental Assistant
UEI College
Riverside, CA11-2014
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Problem-solving
- Positive attitude and energy
- Attention to detail
- Fast-paced environment
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Food Service Worker
Chipotle Mexican Grill
10.2023 - Current
Caregiver
IHHS
03.2018 - 05.2022
Dental Assistant
Sunshine Dental
02.2017 - 04.2019
Dental Assistant
UEI College