Summary
Overview
Work History
Education
Skills
Timeline
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Erika Keating

Halifax

Summary

Dynamic Patient Service Specialist with a proven track record at FYI Doctors, enhancing patient satisfaction through exceptional customer service and efficient appointment scheduling. Skilled in medical terminology and team collaboration, I consistently reduced wait times and improved clinic workflow, fostering patient loyalty and trust.

Overview

7
7
years of professional experience

Work History

Patient Service Specialist

FYI Doctors
12.2024 - Current
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
  • Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.

Medical Office Administrator

The Family Focus
06.2024 - 11.2024
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
  • Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
  • Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
  • Reviewed and sent medical records to other physicians upon request.

Fill Crew

Canadian Tire
07.2023 - 07.2024
  • Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Maximized store profitability by effectively managing markdowns and clearance items.

Longshoreman

Local 269
07.2022 - 08.2023
  • Increased productivity through effective collaboration with other longshoremen in a fast-paced environment.
  • Facilitated smooth sailing for vessels entering or leaving port by securing mooring lines according to established procedures.
  • Supported vessel turnaround times by consistently meeting or exceeding established performance metrics for loading and unloading activities.

Cashier

Canadian Tire
03.2018 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Certificate - Medical Office Administration

Nova Scotia Community College
Halifax, NS
06-2024

Skills

  • Appointment scheduling
  • Patient confidentiality
  • Insurance verification
  • Professionalism and ethics
  • Medical terminology
  • Customer service
  • Team collaboration

Timeline

Patient Service Specialist

FYI Doctors
12.2024 - Current

Medical Office Administrator

The Family Focus
06.2024 - 11.2024

Fill Crew

Canadian Tire
07.2023 - 07.2024

Longshoreman

Local 269
07.2022 - 08.2023

Cashier

Canadian Tire
03.2018 - 08.2022

Certificate - Medical Office Administration

Nova Scotia Community College

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Erika Keating