Summary
Overview
Work History
Education
Skills
Languages
Tennis, Pickleball
Additional Information
Timeline
Generic

Erika Kato Babayan

Summary

Proven Senior Travel Consultant with a track record of enhancing client satisfaction through personalized travel recommendations and efficient itinerary planning. At Flight Centre Travel Group, leveraged expertise in Sabre and exceptional attention to detail to increase client loyalty. Skilled in teamwork and collaboration, adept at managing high-profile accounts and complex travel arrangements.

Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.

Overview

21
21
years of professional experience

Work History

Volunteer at Senior Home

Momiji Senior Home
01.2021 - Current
  • Assisted with special events and programs.
  • helped packing lunch boxes, serve drinks
  • set up and clean up tables for lunch
  • assisted senior for their needs during events

Hairstylist

Colour Addiction
03.2014 - Current
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

Senior Travel Consultant

Flight Centre Travel Group
03.2012 - 06.2024
  • Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
  • Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
  • Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
  • Booked holiday packages and cruises
  • Used Sabre, Client base

Senior Travel Consultant

McTavish Travel
04.2007 - 05.2010
  • Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for World Vision VIP clientele.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for Missionary airfares.
  • Used Amadeus.
  • Helped customers with passport and visa applications.
  • Ticketing and invoicing

Senior Travel Consultant

Nissin Travel
01.2003 - 03.2007
  • Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for Corporate VIP clientele.
  • Ticketing, invoicing
  • Use Apollo system
  • BSP reporting
  • Followed up accounts receivable


Education

Administrative Business Management

Humber College
Toronto, ON

Associate of Arts - Business

University of Richmond University
London, England

Hairstyling - Cosmetology Studies

Oakville College
Oakville, ON
03.2011

Certificate of Customer Service -

Human Resources Department Canada
Burlington, ON
07.2009

Certificate of Travel Consultant -

Travel Industry of Council
01.2009

Skills

  • Positive Attitude
  • Teamwork and Collaboration
  • Organized and Efficient
  • Attention to Detail

Languages

English
Native or Bilingual
Japanese
Native or Bilingual
Armenian
Elementary

Tennis, Pickleball

Play weekly at the private Clubs and Recreation centres

Organize tennis Mixed Doubles weekly for 45 members

Additional Information

It has been on my bucket list to organize a trip to Japan for my friend and acquaintances.

I would love to join your team to organize tours to Japan, my homeland, for Canadians.

I want to showcase the beauty of Japan and share it's rich culture and history.


Timeline

Volunteer at Senior Home

Momiji Senior Home
01.2021 - Current

Hairstylist

Colour Addiction
03.2014 - Current

Senior Travel Consultant

Flight Centre Travel Group
03.2012 - 06.2024

Senior Travel Consultant

McTavish Travel
04.2007 - 05.2010

Senior Travel Consultant

Nissin Travel
01.2003 - 03.2007

Administrative Business Management

Humber College

Associate of Arts - Business

University of Richmond University

Hairstyling - Cosmetology Studies

Oakville College

Certificate of Customer Service -

Human Resources Department Canada

Certificate of Travel Consultant -

Travel Industry of Council
Erika Kato Babayan