Summary
Overview
Work History
Education
Timeline
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Erika Johnson

Calgary,AB

Summary

I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am detail-oriented with strong organizational skills and have the ability to work efficiently in a fast paced environment. I am enthusiastic and passionate about my work, and always deliver high quality customer service.

Overview

8
8
years of professional experience

Work History

Paralegal

DD West LLP
09.2023 - Current
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
  • Edited and proofread legal documents to verify accuracy.
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Maintained up-to-date knowledge of changes in laws or regulations relevant to practice areas through continuous professional development opportunities such as seminars or webinars.
  • Conferred with clients and other involved parties to gather and track case information.
  • Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.

Server

Cask and Kettle Irish Gastropub
07.2022 - 09.2023
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Legal Assistant

Feenan Law
04.2022 - 09.2023
  • Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Scheduled appointments, court appearances, and depositions for busy law firm.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Filed court documents and legal pleadings with court clerk on behalf of lawyers.
  • Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Created weekly, monthly, and quarterly expense reports.
  • Revised and finalized letters, briefs, and memos.
  • Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.

Server

Seasons by the Sea Bistro
04.2021 - 04.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Host and Server

Bazille (Nordstrom Restaurant)
09.2016 - 03.2021
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.

Education

Paralegal Diploma

CDI College
Online
11.2021

Timeline

Paralegal

DD West LLP
09.2023 - Current

Server

Cask and Kettle Irish Gastropub
07.2022 - 09.2023

Legal Assistant

Feenan Law
04.2022 - 09.2023

Server

Seasons by the Sea Bistro
04.2021 - 04.2022

Host and Server

Bazille (Nordstrom Restaurant)
09.2016 - 03.2021

Paralegal Diploma

CDI College

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