Erika Martin
Modesto
Summary
Accomplished Child Support Supervisor with a proven track record at the Department of Child Support Services, enhancing attorney-client communications and team proficiency. Skilled in MS Office and exceptional organizational abilities, I consistently exceed goals through effective client communication and conflict resolution. A positive attitude with strong analytical skills to assist child support attorneys in preparing cases for child support hearings. Familiarity with the functions of family court and the legal process.
Overview
7
7
years of professional experience
Work History
Child Support Supervisor
Department Of Child Support Services
03.2021 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Assisted with hearing preparation, including interviewing and educating customers, preparing case files, and negotiating and typing stipulations for child support.
- Provided valuable training and support to junior staff members as needed, fostering a collaborative work culture that promoted professional growth for all team members.
Victim Advocate
Office Of The District Attorney
08.2020 - 03.2021
- Attended interagency meetings and networked to create community partnerships.
- Accompanied clients to court to clarify processes and procedures.
- Assisted law enforcement in investigations, conducting interviews with victims and witnesses for accurate case documentation.
- Maintained detailed case records, ensuring accuracy and confidentiality in accordance with legal requirements and organizational policies.
Child Support Officer II
Stanislaus County Department Of Child Support Services
11.2017 - 08.2020
- Performed case management tasks to ensure the enforcement of court-ordered child support obligations
- Interviewed individual clients, families or groups to assess situations, capabilities and problems to determine services required to meet needs
- Collaborated with court, law enforcement and community providers
Education
Associate of Science - Criminal Justice
Carrington College California
Stockton, CA2011
Skills
- Exceptional organizational skills
- Client communication
- Conflict resolution
- Clerical support
- Policy Enforcement
- Complex Problem-Solving
- Understanding family law
- Legal Research
- Courtroom Procedures
- Microsoft PowerPoint, Excel, and Word
Timeline
Child Support Supervisor
Department Of Child Support Services
03.2021 - Current
Victim Advocate
Office Of The District Attorney
08.2020 - 03.2021
Child Support Officer II
Stanislaus County Department Of Child Support Services
11.2017 - 08.2020
Associate of Science - Criminal Justice
Carrington College California
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