Erika Hernandez
Salinas
Summary
Customer-focused and bilingual professional with experience in administrative support, reception, tutoring, and independent online sales. Skilled in communication, multitasking, problem-solving, and working in fast-paced environments while maintaining professionalism and attention to detail. Experienced assisting diverse customers, handling confidential information, coordinating schedules, and resolving issues efficiently. Recognized for strong interpersonal skills, adaptability, and delivering high-quality service. Eager to bring a safety-first mindset and exceptional customer service to a Flight Attendant role with United Airlines.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
El Camino Machine & Welding
Salinas, CA
12.2025 - Current
- Maintain organized filing and record management systems to support efficient daily operations
- Communicate professionally with employees, customers, and management
- Manage multiple responsibilities in a fast-paced work environment while meeting deadlines
- Manage confidential documents with accuracy and attention to detail
- Verify employee timecards and work orders to support accurate payroll processing
Independent Online Seller
Depop
05.2025 - Current
- Manage an online shop while maintaining consistent 5-star customer reviews
- Provide responsive customer service by handling buyer inquiries and resolving issues professionally
- Photograph, organize, and list products using detailed descriptions and pricing strategies
- Coordinate shipping logistics and maintain accurate sales records
Virtual Tutor
Virtual Sprout Education
Remote
09.2022 - 12.2023
- Provided personalized virtual tutoring support for students recovering from cancer treatments
- Adapted communication and teaching strategies to meet individual student needs
- Translated academic reports for Spanish-speaking parents to improve communication and understanding
- Demonstrated patience, empathy, and professionalism while supporting students and families
Receptionist
Navarro’s Income Tax
Salinas, CA
01.2023 - 04.2023
- Assisted English and Spanish speaking customers with scheduling appointments and answering questions
- Translated documents and information between English and Spanish to support client understanding
- Answered and directed phone calls while maintaining a professional and welcoming environment
- Maintained and organized confidential records
- Delivered customer support in a fast-paced office environment
Education
Bachelor of Science - Agricultural Plant and Soil Sciences
California State University, Monterey Bay
05-2025
Skills
- Bilingual (English & Spanish)
- Customer service and guest support
- Professional verbal and written communication
- Conflict resolution and problem-solving
- Multitasking in fast-paced environments
- Appointment scheduling and record management
- Microsoft Word & Excel
- Team collaboration and adaptability
- Time management and organization
- Attention to detail and confidentiality
Timeline
Administrative Assistant
El Camino Machine & Welding
12.2025 - Current
Independent Online Seller
Depop
05.2025 - Current
Receptionist
Navarro’s Income Tax
01.2023 - 04.2023
Virtual Tutor
Virtual Sprout Education
09.2022 - 12.2023
Bachelor of Science - Agricultural Plant and Soil Sciences
California State University, Monterey Bay
Leadership & Involvement
- Dean’s List Recipient — California State University, Monterey Bay
- Participant, College Assistance Migrant Program (CAMP) — California State University, Monterey Bay