Erika Guzman
Rancho Cucamonga
Summary
Versatile and results-oriented professional with experience at Omini Seals, excelling in customer assistance and data entry. Demonstrated ability to enhance customer satisfaction and streamline office operations, leading to increased efficiency. Skilled in verbal communication and warehouse organization, adept at fostering strong relationships and maintaining high standards of service.
Overview
14
14
years of professional experience
Work History
Service Assistant
Longhorn Steakhouse
05.2021 - Current
- Improved customer satisfaction by providing timely and efficient service assistance.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Delivered entrees and platters of food to patrons in support of wait staff.
- Provided exceptional support for various departments, ensuring smooth daily operations.
- Conducted regular inventory checks and restocked items as needed, ensuring product availability for customers.
Administrative Assistant
Omini Seals
04.2011 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receiving Clerk
Omini Seals
04.2011 - 09.2023
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
Education
High School Diploma -
Ganesha High School
Pomona,Ca05-1996
Skills
- Customer assistance
- Data entry
- Shipping and receiving
- Verbal and written communication
- Office administration
- Warehouse organization
Languages
Spanish
Native or Bilingual
Timeline
Service Assistant
Longhorn Steakhouse
05.2021 - Current
Administrative Assistant
Omini Seals
04.2011 - 09.2023
Receiving Clerk
Omini Seals
04.2011 - 09.2023
High School Diploma -
Ganesha High School
Similar Profiles
Ewan PerezEwan Perez
Host/To-go Specialist/Server at Longhorn SteakhouseHost/To-go Specialist/Server at Longhorn Steakhouse
Olivia DoddsOlivia Dodds
Customer Service Representative at Longhorn SteakhouseCustomer Service Representative at Longhorn Steakhouse
Isabel NorrisIsabel Norris
Host , To-Go Server , Certified Trainer at Longhorn SteakhouseHost , To-Go Server , Certified Trainer at Longhorn Steakhouse