Erika Gonzalez
Sacramento
Summary
Resourceful professional in customer service roles with expertise in managing high volumes of inquiries and administrative tasks efficiently. Specializes in effective communication, data entry, and appointment scheduling to enhance operational flow. Demonstrates strong problem-solving skills, time management, and adaptability, ensuring positive experiences for clients and team members.
Overview
4
4
years of professional experience
Work History
Receptionist
United Legal Services
Sacramento
02.2026 - 03.2026
- Organized and maintained field sheets to streamline access to important documents.
- Collaborated with team members to improve office efficiency and optimize workflow processes.
- Provided administrative support by typing emails, filing, scanning, and copying documents to assist staff operations.
Crew Member
Chipotle Restaurant
Sacramento
04.2025 - 10.2025
- Prepared food items following recipes and standards to ensure quality and consistency.
- Guided customers with menu selections and special dietary needs to enhance their dining experience.
- Maintained cleanliness and organization of workstations throughout shifts.
- Managed cash transactions accurately during peak times to maintain service efficiency.
Sr. Office Assistant
DCFAS
Sacramento
03.2023 - 10.2024
- Managed daily office operations and maintained organized filing systems.
- Collaborated with colleagues to streamline various administrative tasks, enhancing overall workflow.
- Prepared and scanned confidential documents, ensuring accuracy and compliance with privacy standards.
- Ability to multitask, complete assigned tasks on schedule, and review data for legibility.
Order Picker
Walmart Distribution Center
Sacramento
10.2023 - 12.2023
- Picked orders accurately with handheld scanners and pick lists, contributing to order fulfillment.
- Scanned, labeled, and delivered packages at a high functioning rate, ensuring timely processing.
- Certified in electric pallet jack; built palletized orders for efficient transport to docking doors.
Mail Sorter
Admail West
Sacramento
07.2022 - 11.2022
- inspected mail for proper labeling and resolved discrepancies to maintain accurate delivery.
- arranged healthcare packets to ensure patients could conduct home testing efficiently.
- organized and distributed voter registration packets to facilitate participation in midterm elections.
- Assembled espresso coffee in bulk for efficient production.
Brilliant Made packager
Randstad Staffing Agency
Sacramento
11.2021 - 06.2022
- Packaged products in designated area for timely distribution and shipment.
- inspected items for quality, ensuring compliance with standards to maintain product integrity.
- maintained cleanliness and organization of packaging area to promote efficient workflow.
- prepared personalized office supplies, managed inventory, and restocked items to ensure availability.
Education
High school Diploma -
Natomas High School
Sacramento, CA05-2019
Some College (No Degree) - Paralegal Studies
American River College
Sacramento, CA03-2026
Skills
- Time management
- Effective communication skills
- Detail oriented
- Adaptable
- Administrative support
- Data entry
- Document preparation
Timeline
Receptionist
United Legal Services
02.2026 - 03.2026
Crew Member
Chipotle Restaurant
04.2025 - 10.2025
Order Picker
Walmart Distribution Center
10.2023 - 12.2023
Sr. Office Assistant
DCFAS
03.2023 - 10.2024
Mail Sorter
Admail West
07.2022 - 11.2022
Brilliant Made packager
Randstad Staffing Agency
11.2021 - 06.2022
High school Diploma -
Natomas High School
Some College (No Degree) - Paralegal Studies
American River College