Erika Gonzalez
Bakersfield
Summary
Experienced dispatcher with a proven track record overseeing field personnel and successfully resolving concerns through a self-directed and flexible approach. Proficient in a fast-paced office environment, demonstrating effective communication and meticulous organizational skills. Adaptable to new challenges and dedicated to continuous improvement. Seeking an opportunity to leverage these abilities in a new field, driving operational success and enhancing efficiency.
Overview
3
3
years of professional experience
Work History
Dispatcher
Alliance Ready Mix
03.2024 - 09.2024
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Guest Service Specialist
Mister Car Wash
03.2022 - 03.2024
- Greeted customers and answered questions regarding services offered.
- Assisted customers with selection of car wash packages and add-on services.
- Operated cash register to process customer payments.
- Maintained a clean, organized, and safe work environment.
- Worked closely with team members to ensure efficient service delivery.
- Worked with my team to meet daily inspections, and nightly cleaning routine meet.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
Education
Associate of Arts - Liberal Arts And General Studies
Bakersfield College
Bakersfield, CA05-2021
High School Diploma -
East Bakersfield High School
Bakersfield, CA04-2019
Skills
- Database Management
- Schedule Management
- Phone call management
- Dispatching procedure
- File organization
- Excel knowledge
- Office administration
- Computer skills
- Reception duties
- Microsoft office
- Scanning documents
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Dispatcher
Alliance Ready Mix
03.2024 - 09.2024
Guest Service Specialist
Mister Car Wash
03.2022 - 03.2024
High School Diploma -
East Bakersfield High School
Associate of Arts - Liberal Arts And General Studies
Bakersfield College
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