Erika Gonzales
Fresno
Summary
Dynamic and dedicated professional with extensive experience in customer service at Dollar Tree. Proven ability to enhance customer satisfaction through exceptional service and effective cash handling. Bilingual with a strong work ethic, consistently recognized for mentoring peers and maintaining a clean, inviting environment. Committed to reliability and punctuality in fast-paced settings.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
11
11
years of professional experience
Work History
Cashier
Dollar Tree
07.2023 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
Courtesy Clerk /Bakery Assistant
Vallarta Supermarket
05.2019 - 02.2020
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
Picking Associate
Amazon Warehouse
03.2018 - 05.2019
- Developed strong knowledge of various products within the facility, enabling quick identification when fulfilling orders.
- Demonstrated flexibility by adapting to changing workload demands while maintaining accuracy and speed.
- Maintained a clean and safe work environment, contributing to overall warehouse organization and safety standards.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Followed orders precisely for correct items, sizes and quantities.
Cashier
Kohl's
09.2014 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
Education
E.O.C Youthbuild Charter School
Fresno, CASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Bilingual
- Cash handling
- Cleaning and sanitizing
- Money handling
- Reliability and punctuality
- Cash register operation
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Dollar Tree
07.2023 - Current
Courtesy Clerk /Bakery Assistant
Vallarta Supermarket
05.2019 - 02.2020
Picking Associate
Amazon Warehouse
03.2018 - 05.2019
Cashier
Kohl's
09.2014 - 01.2015
E.O.C Youthbuild Charter School
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