Erika German-Mejia
Summary
Passionate about contributing to the success of the company, highly interested in the OA position as it aligns with areas of passion and offers opportunities for growth and development. The company's values, such as integrity, respect, and perseverance, deeply resonate, making committed to fulfilling the role of OA. Additionally, believes in maintaining empathy, friendliness, and kindness towards patients, doctors, and colleagues, further reinforcing dedication to this position.
Overview
6
6
years of professional experience
Work History
Ophthalmologist Assistant
Loma Linda University
05.2021 - Current
- Assess the sharpness and clarity of your vision at distance and near, being able to pinhole if needed.
- Assess the function of the muscles that control eye movements.
- Pupillary light reflex test
- CVF
- Randot stereo test, Fly test, and Ishihara test
- Photography : Retina, HVF, OCT
- Schirmer test
- Bat for cataract patients
- Sharp knowledge with medical abbreviations
- Fluent charting with accuracy
- Well rounded apprehension with different dilation drops and their purposes.
- Properly entering manifest AR or glasses prescription on the phoropter, limited knowledge on how to refract, willing to learn.
- Developing relations with patients and their families to ensure open communication
- Maintaining calm and composed demeanor in high pressure situations
- Promoting a positive atmosphere for patients and colleagues
- Creating a safe environment generating patient loyalty and confidentiality
- Collaborating with other health care professionals to provide comprehensive patient care
- Training patients of all ages how to properly apply and remove Soft, RGP, Scleral lenses
- Assisting MD with premature babies for their ROP appointments
- Handling pediatric emergencies and having the ability to perform CPR in all ages - including infants and toddlers
- Demonstrating compassionate and empathy in sensitive situations
- Showing great level of integrity maintaining university core values and culture
- Ability to deescalate inconveniences resulting in patient and doctor satisfaction
- Developed partnership with local doctors and hospitals to provide comprehensive treatment services to patients
- Answered 10-15 calls a day exceeding quota
- Educated patients on eye care routines, leading to increased compliance with prescribed treatment plans.
- Streamlined clinic operations with effective inventory management and timely ordering of supplies
Customer Service
Pharmacy
10.2021 - 12.2022
- Anticipated customer needs and provided them with high level quality service while upholding brand standards and values to ensure customer satisfaction
- Maintained a clean, organize inventory and curated displayed of rotating seasonal clothing and accessories
- Warmly greeted new and returning customers and developed relations resulting in customer loyalty
- Swiftly and successfully resolved conflict, resulting in customer satisfaction 100 percent of the time
Customer Service
Macys
10.2018 - 06.2021
- Received a 5 star customer satisfaction rating through voice, chat, and email communications
- Listened, diagnosed and resolved technical issues guiding users through step by step solutions
- Politely addressed any customers complaints, escalating to management when necessary
- Monitoring team performance and create reports for leadership
- Assisted customers with product selection and purchase decision
- Quota achievement consistently exceeding both companies and personal goals
- Enhancing company sales displaying merchandise per company standards
- Strong team player who actively contributes to a positive work environment, sharing knowledge and best practices with team members
- Highly organized and detail oriented professional proficient in prioritizing customer requests, managing time effectively and consistently meeting service level agreements
Technician
Proview Eye Care
10.2019 - 04.2021
- Delivering excellent customer service and professionalism ensuring patient sense of well-being
- Administrative duties: Filing with organization, answering phone calls resolved queries
- Assisted with resolution of escalated technical issues
- Provided technical support within a corporate environment
- Utilized problem solving skills to sustain patient flow
- Effective communication, active listener complaint resolution
- Efficiency initiation and provability professionalism
Education
High School Diploma -
Henry J Kaiser
Skills
- Flexible Problem Solver
- Regulatory Safety Consultant
- Customer Support Specialist
- Effective Communicator
- Effective Time Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service
Pharmacy
10.2021 - 12.2022
Ophthalmologist Assistant
Loma Linda University
05.2021 - Current
Technician
Proview Eye Care
10.2019 - 04.2021
Customer Service
Macys
10.2018 - 06.2021
High School Diploma -
Henry J Kaiser
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