ERIKA MAE GARDE
York, Toronto,ON
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Enthusiastic Community Associate offering many years of experience in administrative, accounting and program support roles. Talented at collecting, analyzing and modeling data, managing schedules, and promoting positive customer relations. Dedicated to process and policy improvements with passion for increasing service efficiency and quality.
Overview
7
7
years of professional experience
Work History
Community Associate
Regus
Toronto, Ontario
05.2024 - Current
- Responded to phone and email inquiries, providing timely and accurate information.
- Conducted comprehensive tours for potential clients, ensuring their office needs were met.
- Handled administrative tasks efficiently to support community operations.
- Arranged property repair requests with company-approved vendors.
- Performed administrative tasks such as filing documents, scheduling appointments.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Administrative Assistant
Zemlar Offices
Toronto
03.2023 - 05.2025
- Delivered exceptional client service by warmly welcoming visitors, promptly responding to inquiries, and providing comprehensive information on available office spaces
- Efficiently managed office operations, ensuring a well-organized environment, scheduling, and coordinating appointments, and effectively handling phone calls and emails
- Meticulously prepared, reviewed, and updated lease agreements to ensure accuracy and adherence to company policies
- Successfully managed lease expirations and renewals
- Provided prompt and professional support to tenants, addressing concerns, and offering information on building amenities, security, and move-in/move-out procedures
- Collaborated with the marketing team to effectively promote available office spaces, engaging in property tours and showings for prospective clients
- Proficiently assisted in the preparation of financial reports and budgets, tracked payments, expenses, and invoices, and monitored accounts receivable to ensure financial stability
- Dedicated to providing excellent customer service, ensuring high tenant satisfaction, and fostering strong client relationships.
Sales Administrative
OfficeExec Company
10.2021 - 03.2023
- Greeting clients, answering emails and giving office tours
- Assisting with a variety of administrative tasks including copying, faxing, taking notes, and scheduling appointments
- Answering, forwarding, screening phone calls and sorting and distributing mail
- Assisting clients in finding their way around the office
- Collaborate with the marketing team to promote available office spaces through various channels, such as online listings and social media
- Participate in property tours and showings for potential clients
- Consistently closed deals with clients through effective negotiation, tailored solutions, and persuasive communication.
Sales Advisor
Laus Automotive Group of Companies
09.2019 - 11.2020
- Met with clients to demonstrate services and products
- Qualified buyers by understanding buyer’s requirements and interests
- Demonstrated automobiles by explaining characteristic, capabilities and features
- Closed sales by overcoming objections and handled sales contacts.
Cashier
Evelyn Hill Statue of Liberty
03.2019 - 06.2019
- Accept payments, process sales transactions and calculate the cost of products or services
- Calculate and return change when required by the payment method
- Maintain adequate change denominations in the cash drawer and request additional change
- Assist in stocking and rotating merchandise while keeping the checkout area clean and tidy.
Data Encoder
Bureau of Immigration Philippines
11.2018 - 03.2019
- Encode reports, correspondences, messages and memoranda
- Receive and record official documents and check completeness of attachments and enclosures
- Prepare administrative reports and submit routine correspondences and documents to respective offices; maintain office files and records
- Facilitate request for reproduction of copies of correspondences, reports and other documents, and certify the same upon request.
Education
Post-Graduate Diploma - Business Marketing -
Seneca College
Toronto, ON12-2023
College Diploma - International Business Management -
Tamwood International College
Toronto, ON04.2022
Bachelor’s Degree - Business Management -
Holy Angel University
Philippines04.2019
Skills
- Office Administration
- Workflow Optimization
- Filing
- Mail Handling
- Reception Oversight
- Scheduling
- Report Writing
- Appointment Scheduling
- Records Administration
- Documentation and Recordkeeping
- Timeline Planning and Management
- Phone Call Answering
- Multitasking and Prioritization
- Business Administration
- Office Management
- Inventory Supplies
- Social Media Management
- Multi-Task Management
- Marketing
- Office Equipment Maintenance
- Relationship Building
- Time Management
- Customer Relations
- Invoice processing
- Payment processing
- Schedule management
References
- Precious Parangan working at Zemlar Offices pprangan@yahoo.com 647-451-3012
- Angelyn Almonte working at RBC asalmonte26@gmail.com, +1 (437) 259-1782
Timeline
Community Associate
Regus
05.2024 - Current
Administrative Assistant
Zemlar Offices
03.2023 - 05.2025
Sales Administrative
OfficeExec Company
10.2021 - 03.2023
Sales Advisor
Laus Automotive Group of Companies
09.2019 - 11.2020
Cashier
Evelyn Hill Statue of Liberty
03.2019 - 06.2019
Data Encoder
Bureau of Immigration Philippines
11.2018 - 03.2019
Post-Graduate Diploma - Business Marketing -
Seneca College
College Diploma - International Business Management -
Tamwood International College
Bachelor’s Degree - Business Management -
Holy Angel University
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