ERIKA GARCIA
Escondido
Summary
Enthusiasm and eagerness to learn new skills. Goal-oriented individual, versed in greeting high-volume customers. Strongly motivated, with extensive customer service and sales experience. Strive for customer loyalty by providing friendly, energetic, and skilled support. Effectively connecting with customers. Open and clear communicator, skillful in resolving conflicts. Self-motivated professional with experience in both technical and non-technical, fast-paced team environments. Relationship building.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and a collaborative mindset ensure seamless team operations and goal achievement.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Dreamcraft Construction
San Diego
01.2025 - Current
- Coordinated project schedules and managed calendar appointments for multiple team members.
- Assisted in preparing documents and reports for construction project meetings.
- Communicated with clients to gather information and address inquiries promptly.
- Drafted correspondence and internal memos to improve team communication efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Processed invoices for payment using accounting software applications.
- Drove customer feedback to deliver information to management for corrective action.
Cash Office Specialist/Guest Service
Target
Escondido
09.2019 - 03.2025
- Handle cash deposits using proper accounting procedures documentation.
- Administered all point of sale opening and closing procedures.
- Maintaining knowledge of current promotions, policies regarding payment, exchanges and security practices.
- Educated customers on product and service offerings.
- Built customer confidence by actively listening to their concerns and giving feedback.
- Built and maintained effective relationships with peers and upper management.
- Counting cash drawers and making bank deposits.
- Processed all sales transactions accurately and a timely fashion.
- Process customer returns answer questions about merchandise, and manage exchanges.
- Telephone communication.
- Data entry.
- Filing.
- Trained team members on cash office protocols and best practices.
Sales Associate
Target
Escondido
09.2019 - 03.2025
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Operating cash registers and generating reports for credit and debit sales.
- Cashiering.
- Resolved customer complaints professionally and effectively.
Education
High School Diploma -
Orange Glen High School
Escondido, CA06.2017
Associate of Applied Science - Medical Office Specialist
Palomar College
San Marcos, CASkills
- Writing
- Proficient in Microsoft Word and Excel
- Communication skills
- Listening
- Strong work ethic
- Attention to detail
- Retail accounts
- Customer service
- Complex problem solving
- Store opening and closing
- Safe and vault operation
- Cash dispenser operation
- File/records maintenance
- Organization skills
- Critical thinking, handling conflict
- Creative strategies
- Leadership
- Strong time management
- Team management
- Self-management
- Accountability
- Exercise good flexibility and judgment
- Attention to detail
- Conflict resolution, strong problem solver
- Data entry
- Ability to handle a fast-paced environment
- Dedicated team player
- Cash handling
- Customer order fulfillment
- Teamwork and collaboration
- Calendar management
- Document preparation
- Customer communication
- Invoice processing
- Appointment scheduling
- Office administration
- Document management
Languages
- English
- Spanish
Timeline
Administrative Assistant
Dreamcraft Construction
01.2025 - Current
Cash Office Specialist/Guest Service
Target
09.2019 - 03.2025
Sales Associate
Target
09.2019 - 03.2025
High School Diploma -
Orange Glen High School
Associate of Applied Science - Medical Office Specialist
Palomar College
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