Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erika Frazier

Patterson

Summary

Dedicated and detail-oriented professional with a proven track record of building trust, identifying critical business factors, and fostering collaboration in diverse settings. Effective at managing time and resources to drive productivity and achieve organizational goals. Skilled in adapting to different cultural contexts, continuously learning new skills, and contributing to the overall success and expansion of the company.

Overview

13
13
years of professional experience

Work History

House Manager

Frazier Household, Patterson
05.2019 - Current
  • Created nurturing, safe environments to promote emotional, social and intellectual growth
  • Created, assigned, and scheduled various housekeeping duties for 3 children ages 5 to 10, according to their capabilities
  • Kept track of house hold inventory, making sure items moved on a FIFO basis, allowing a savings within the home
  • Advised and assisted the family of 6 in planning healthy meals, purchasing, and preparing foods
  • Interacted positively with children to promote mental and emotional development
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback
  • Encouraged safe, positive behavior by redirecting children to take positive action
  • Planned recreational activities to enhance physical development and explore stimulating exercises
  • Helped with discovery of enrichment activities to inspire imagination and creativity

Medical Assistant Receptionist

KCID, Shawnee Mission
01.2018 - 05.2019
  • Entered insurance, demographics and health history into patient database
  • Called patients to confirm scheduled appointments and obtain additional details
  • Checked patients in and out for appointments and collected co-payments
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
  • Processed patient payments and scanned identification and insurance cards
  • Protected patients by observing strict HIPAA guidelines
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
  • Took messages from patients and promptly relayed to appropriate staff
  • Answered multi-line phone system and directed callers to requested personnel and departments
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in
  • Delivered high-quality administrative and customer service to sustain patient and work flows
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff
  • Straightened up waiting room to maintain neat and organized space
  • Informed patients of financial responsibilities prior to rendering services
  • Gathered, transcribed and typed medical information into charts
  • Compiled physical and digital documents, charts and reports
  • Ordered ink cartridges, toner, paper and other office supplies
  • Trained new staff on office procedures, insurance processes and medical terminology
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity
  • Submitted hospital and office codes to a billing company
  • Processed invoice payments and recorded information in account database
  • Released past due accounts and pursued collections on outstanding invoices
  • Performed insurance verification, pre-certification and pre-authorization
  • Checked claims coding for accuracy with ICD-10 standards

CNA

Shawnee Mission Medical Center, Shawnee Mission
05.2017 - 12.2018
  • Patient care assessments and assist in development of patient treatment plans
  • Provide direct care in accordance with treatment plans, as directed by the RN
  • Demonstrate and utilize proper infection control policies/practices
  • Complete required documentation accurately and in a timely manner
  • Maintain a clean, safe and secure environment for the patients
  • Act in compliance with all corporate, state, and federal regulatory standards
  • Assisted as an office assistance, in which included medical records

HR Assistant

General Dynamics, Lawrence
09.2016 - 12.2016
  • Sent those applicants that passed the background check through to get hired; adjudicated those that did not pass
  • Was a contract; not a permanent position

CNA

St. Francis Hospital, Topeka
01.2014 - 09.2016
  • Patient care assessments and assist in development of patient treatment plans
  • Provide direct care in accordance with treatment plans, as directed by the RN
  • Demonstrate and utilize proper infection control policies/practices
  • Complete required documentation accurately and in a timely manner
  • Maintain a clean, safe and secure environment for the patients
  • Act in compliance with all corporate, state, and federal regulatory standards
  • Assisted as an office assistance, in which included medical records

CMA

Corizon Healthcare, Topeka
12.2012 - 07.2015
  • Maintained staff safety during prisoner treatments by observing all security procedures and regulations. Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system
  • Stocked clinical workstations and procedure rooms with necessary supplies
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches
  • Observed strict safety measures, including checking medication dosages before administration to patients
  • Monitored vital signs during medication administration to quickly identify complications
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life

Education

Bachelor of Science - Healthcare Business Administration

Baker University
Baldwin City, KS
05.2019

Master's in Healthcare Management - Healthcare Information Management

Slippery Rock University
Butler, PA
06-2024

Associate of Applied Science - Healthcare

Allen County Community College
Iola, KS
05.2010

High School Diploma -

Topeka West High
Topeka, KS
05.2008

Skills

  • Strong understanding of medical terminology
  • Customer service excellence
  • Data management
  • Analytical problem resolution
  • Clear and concise communication
  • Effective collaboration skills
  • Thoroughness in task execution
  • Analytical decision-making
  • Reliable and motivated individual
  • Patient care coordination
  • Management information systems
  • Electronic health record management
  • Initiative-taking
  • Telephone etiquette
  • Critical thinking
  • Computer proficiency
  • Customer satisfaction measurement

Languages

English

Timeline

House Manager

Frazier Household, Patterson
05.2019 - Current

Medical Assistant Receptionist

KCID, Shawnee Mission
01.2018 - 05.2019

CNA

Shawnee Mission Medical Center, Shawnee Mission
05.2017 - 12.2018

HR Assistant

General Dynamics, Lawrence
09.2016 - 12.2016

CNA

St. Francis Hospital, Topeka
01.2014 - 09.2016

CMA

Corizon Healthcare, Topeka
12.2012 - 07.2015

Bachelor of Science - Healthcare Business Administration

Baker University

Master's in Healthcare Management - Healthcare Information Management

Slippery Rock University

Associate of Applied Science - Healthcare

Allen County Community College

High School Diploma -

Topeka West High

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