Erika Franco

Bilingual (Spanish/English) administrative professional with 7+ years of experience in front desk operations, customer service, and office administration. Adept at handling multi-line phone systems, coordinating transportation, and managing records with precision. Proven ability to enhance guest experiences, streamline office processes, and resolve concerns efficiently in fast-paced environments.

• 7+ years of experience in administrative support, front desk operations, and customer service.
• Bilingual (Spanish & English) with strong communication skills, ensuring seamless interactions with diverse clients and residents.
• Efficient multitasker, managing high call volumes, scheduling, and administrative tasks while maintaining exceptional customer service.
• Proven ability to handle sensitive information with confidentiality and professionalism.
• Successfully assisted 50+ residents daily, coordinating transportation, medication deliveries, and personal needs.
• Recognized for enhancing guest satisfaction by creating a welcoming and organized environment in fast-paced workplaces.
• Skilled in Microsoft Office Suite (Excel, Word, Outlook) and adept at data entry, scheduling, and filing.
• Strong team player with a proactive approach to problem-solving, ensuring smooth day-to-day operations.