Erika Feely
Kamloops,B.C
Overview
10
10
years of professional experience
Work History
Operations Manager
Arbutus Work Solutions
01.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Schedule and Planner
Denning/Personal
01.2018 - 01.2021
- Planned schedules to ensure timely project completion.
- Coordinated resources for multiple projects, optimizing resource allocation.
- Improved efficiency by organizing and prioritizing tasks effectively.
- Managed project timelines, ensuring on-time delivery.
- Streamlined processes, reducing project delays.
- Analyzed project requirements for successful execution.
- Coordinated with stakeholders to align project goals and expectations.
- Identified potential issues early, enabling proactive solutions.
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Coordinated travel and accommodations for event attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
Personal Assistant to the Owner
Private
01.2015 - 01.2018
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Displayed absolute discretion at handling confidential information.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Kept detailed track of household and maintenance inventory and schedules.
- Optimized time management for the owner with effective calendar organization and event coordination.
- Facilitated smooth business transactions through diligent management of invoices, expense reports, and budget tracking.
- Strengthened client relationships through timely follow-ups and proactive problemsolving.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Screened personal and business calls and directed to appropriate party.
Education
Bachelor of Arts - English
Thompson Rivers University
Kamloops, None02-2004
Bachelor of Science - Biochemistry
Thompson Rivers University
Kamloops, None02-2004
Skills
- Problem-solving
- Planning and implementation
- Schedule management
- Organizational management
- Superb time management skills
- Client relations
- Performance management
- Goal setting
- MS office
Timeline
Operations Manager
Arbutus Work Solutions
01.2021 - Current
Schedule and Planner
Denning/Personal
01.2018 - 01.2021
Personal Assistant to the Owner
Private
01.2015 - 01.2018
Bachelor of Arts - English
Thompson Rivers University
Bachelor of Science - Biochemistry
Thompson Rivers University