Overview
Work History
Education
Skills
Timeline
Generic

Erika Feely

Kamloops,B.C

Overview

10
10
years of professional experience

Work History

Operations Manager

Arbutus Work Solutions
01.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Schedule and Planner

Denning/Personal
01.2018 - 01.2021
  • Planned schedules to ensure timely project completion.
  • Coordinated resources for multiple projects, optimizing resource allocation.
  • Improved efficiency by organizing and prioritizing tasks effectively.
  • Managed project timelines, ensuring on-time delivery.
  • Streamlined processes, reducing project delays.
  • Analyzed project requirements for successful execution.
  • Coordinated with stakeholders to align project goals and expectations.
  • Identified potential issues early, enabling proactive solutions.
  • Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
  • Coordinated travel and accommodations for event attendees.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.

Personal Assistant to the Owner

Private
01.2015 - 01.2018
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
  • Maintained appropriate filing of personal and professional documentation.
  • Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
  • Displayed absolute discretion at handling confidential information.
  • Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Optimized time management for the owner with effective calendar organization and event coordination.
  • Facilitated smooth business transactions through diligent management of invoices, expense reports, and budget tracking.
  • Strengthened client relationships through timely follow-ups and proactive problemsolving.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Screened personal and business calls and directed to appropriate party.

Education

Bachelor of Arts - English

Thompson Rivers University
Kamloops, None
02-2004

Bachelor of Science - Biochemistry

Thompson Rivers University
Kamloops, None
02-2004

Skills

  • Problem-solving
  • Planning and implementation
  • Schedule management
  • Organizational management
  • Superb time management skills
  • Client relations
  • Performance management
  • Goal setting
  • MS office

Timeline

Operations Manager

Arbutus Work Solutions
01.2021 - Current

Schedule and Planner

Denning/Personal
01.2018 - 01.2021

Personal Assistant to the Owner

Private
01.2015 - 01.2018

Bachelor of Arts - English

Thompson Rivers University

Bachelor of Science - Biochemistry

Thompson Rivers University

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Erika Feely