Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erika De Luna

Gilroy

Summary

Meticulous, patient focused certified medical assistant with over 4 years experience providing a variety of healthcare services and administrative responsibilities to support clinical outcomes and organizational goals. Dedicated to providing premium patient focused care. Highly capable of managing multiple responsibilities in a high paced clinical setting.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Assistant

Bay Area Community Health
02.2024 - Current
  • rooming patients
  • vitalize patients and input medical information into EMR
  • ensure rooms were clean and stocked
  • front office check in and check out patients
  • make appointments
  • run labs which included HA1C, urine collection, lead testing, strep tests, flu tests, covid tests
  • injections (pediatric to geriatric patients)
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assist the doctor with any medical procedures
  • Completed EKGs
  • Completed hearing tests
  • Eye exam tests including snellen and diabetic fundus exam
  • Float between pediatrics, podiatry, optometery, front office/ back office, and family practice.

Medical Assistant III

Apple clinic
10.2023 - 02.2024
  • Company Overview: Apple clinic provides comprehensive, convenient and confidential medical services to apple employees on site
  • We complete yearly physical and serves as their PCP
  • Daily tasks : room patient, collect urine specimen, venipuncture, immunization( covid vaccine, flu vaccine, tdap, Hep B), EKG, review medications/ medical history, complete screening questions, and referrals
  • Follow up with referrals and making sure to obtain notes for provider to review
  • Answer phone calls
  • Schedule follow up or future appointments
  • Sterilize medical equipment
  • Assist physicians with patient examinations and treatments
  • Apple clinic provides comprehensive, convenient and confidential medical services to apple employees on site
  • We complete yearly physical and serves as their PCP

Medical Assistant III

CareMore
11.2019 - 10.2023
  • Company Overview: A clinic that focuses on preventative care and chronic disease management primarily amongst the adult geriatric population
  • Rotate between receptionist role, direct patient care and back admin office
  • Daily tasks: blood work, vitals, urine test, update medications &medical history, perform TBI, EKG, administer flu vaccines & COVID vaccines
  • Check in and out patients, arrange follow up care for future appointments at the clinic, with specialists, and vendors
  • Phlebotomy & collect other lab specimens
  • Participates in obtaining HEDIS/STARS measures for patient
  • Participates in Wound Care, Coumadin clinic, and Routine Podiatry
  • Works independently on an MA schedule collecting labs, preforming ABI/TBI/DRE
  • Participates in high risk daily huddles for the complex patient population
  • Customer service responsibilities of providing individualized patient care while working alongside with Nurse Practitioners, Physician Assistants, and Primary Care Providers
  • A clinic that focuses on preventative care and chronic disease management primarily amongst the adult geriatric population

Medical Assistant- Internship

Doctors On Duty
09.2019 - 11.2019
  • Worked both the front and back office
  • Answering phone calls, checking in patients & scheduling appointments
  • Measures and record vitals, review history & chief of complaint
  • Phlebotomy & collect other lab specimens

Front Desk Agent

The Pebble Beach Company
10.2016 - 02.2019

Human Resources Representative

Gilroy Gardens
07.2014 - 06.2016
  • Started at an entry level position operating rides, promoted within the company due to hard work and dedication
  • As an HR representative managed all employee inquiries from payroll, onboarding, lay-offs, and personnel files
  • Provided excellent customer service

Education

Associates of Arts -

Gavilan Community College
06.2015

High School Diploma -

Christopher High School
05.2012

Medical Assistant Program -

Carrington College
San Jose, CA
10.2011

Skills

  • Communication Skills
  • People Leader
  • Team Motivation
  • Time Management
  • Ensuring High Quality
  • Empathy & Kindness
  • Ethics & Confidentiality
  • Conflict Resolution
  • Microsoft Office
  • EHR
  • Vitals
  • Injections and Immunizations
  • EKG
  • Audiometry Testing
  • Autoclaving
  • Sterilization
  • Exam preparations
  • Venipuncture
  • Urinalysis
  • Patient scheduling
  • Medical Billing
  • Prior Authorization Submissions
  • Influenza and Covid Testing
  • DRE, E X Spirometry, T R A TBI/ABI
  • HEDIS
  • Phlebotomy
  • Patient Care
  • Employee Orientation
  • EMR Systems
  • Medical Records
  • Laboratory Experience
  • Insurance Verification
  • HIPAA
  • Medical Terminology
  • Triage
  • Phone Etiquette
  • Managed Care
  • Medical Office Experience
  • Vital signs
  • Customer service
  • Front desk
  • Specimen collection / processing

Certification

  • Certified Medical Assistant, 11/01/23, 11/30/25
  • BLS Certification, 11/01/23, 11/30/25
  • CPR Certification, 11/01/23, 11/30/25

Timeline

Medical Assistant

Bay Area Community Health
02.2024 - Current

Medical Assistant III

Apple clinic
10.2023 - 02.2024

Medical Assistant III

CareMore
11.2019 - 10.2023

Medical Assistant- Internship

Doctors On Duty
09.2019 - 11.2019

Front Desk Agent

The Pebble Beach Company
10.2016 - 02.2019

Human Resources Representative

Gilroy Gardens
07.2014 - 06.2016

High School Diploma -

Christopher High School

Medical Assistant Program -

Carrington College

Associates of Arts -

Gavilan Community College

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Erika De Luna