Erika delaney
Calgary,AB
Summary
Dynamic and compassionate professional with proven expertise in customer service and strong multitasking, honed at Joyes Seafood Restaurant and in respite care roles. Excelled in creating positive guest experiences and fostering trust with clients through active listening and team collaboration. Achieved seamless service delivery by leveraging memory retention and multitasking skills.
Overview
4
4
years of professional experience
Work History
Waitress
Joyes Seafood Restaurant
08.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Respite Worker
Leona Miko, Jamie Adams
06.2021 - 08.2023
- Improved client well-being by providing consistent and compassionate care during respite periods.
- Developed strong rapport with clients and their families, fostering trust and open communication.
- Collaborated with multidisciplinary teams to create individualized care plans tailored to each client''s unique needs.
- Maintained a safe and clean environment for clients, ensuring their comfort and security during respite care.
Education
Bachelor of Arts - Psychology
St Mary's University
Calgary, AB04-2029
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Memory retention
- Active listening
Languages
English
Native or Bilingual
Timeline
Waitress
Joyes Seafood Restaurant
08.2023 - Current
Respite Worker
Leona Miko, Jamie Adams
06.2021 - 08.2023
Bachelor of Arts - Psychology
St Mary's University
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