ERIKA DAVIS
SACRAMENTO
Summary
Dynamic professional with 18+
years in the restaurant industry,
demonstrating strong leadership
in customer service and
operations management.
Experienced in staff training,
store opening/closing procedures
cash handling, and policy
enforcement. Proven ability to
drive team collaboration and
operational excellence while
maintaining high standards in
fast-paced environments.
Overview
18
18
years of professional experience
Work History
Waitress
Mr. Perry's
SACRAMENTO
10.2006 - 03.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Accurately processed customer orders and handled payments efficiently.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Provided accurate change for cash transactions using a cash register system.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
General Manager
Mr. Perry's
SACRAMENTO
04.2023 - 03.2025
- Managed daily operations to ensure smooth and efficient service delivery.
- Coordinated staff schedules to optimize workforce coverage and productivity.
- Monitored compliance with health and safety regulations in food service operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Ensured compliance with local health department regulations regarding food safety standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
John F Kennedy
Sacramento, CASkills
- Customer service
- Management
- Store opening/closing procedures
- Cash handling
- Organizational skills
- Leadership
- Cash register
- Time management
- Communication skills
- POS
Timeline
General Manager
Mr. Perry's
04.2023 - 03.2025
Waitress
Mr. Perry's
10.2006 - 03.2025
John F Kennedy