Erika Cruz Pagan
Orlando
Summary
With 5+ years of experience in customer service and order management, brings enthusiasm and a strong commitment to providing outstanding customer service. Ability to engage customers and build buyer relationships adds value to the business. Deep understanding of company's customer service policies and well-trained in product knowledge for quick and accurate customer assistance.
Overview
8
8
years of professional experience
Work History
Nursing Home Care Taker
Orlando Lutheran Towers
01.2023 - 05.2024
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
Server
TGI Fridays Franchisor LLC
10.2020 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Cashier/Sales Associate
Burlington Stores
08.2019 - 09.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions..
Stock Associate
Levis
11.2017 - 08.2019
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Streamlined order fulfillment processes, ensuring accurate picking and packing of items for shipment.
Shift Leader
McDonald's
11.2016 - 08.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Associate of Science - Nursing Education
Valencia College
Orlando, FLSkills
- Customer service
- Problem-solving
- Customer support
- Data entry
- Payment processing
- Product knowledge
- Call management
- Fashion Retail Sales
- Cash handling
- Professional appearance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Nursing Home Care Taker
Orlando Lutheran Towers
01.2023 - 05.2024
Server
TGI Fridays Franchisor LLC
10.2020 - 11.2023
Cashier/Sales Associate
Burlington Stores
08.2019 - 09.2020
Stock Associate
Levis
11.2017 - 08.2019
Shift Leader
McDonald's
11.2016 - 08.2018
Associate of Science - Nursing Education
Valencia College
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