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After years of linguistic studies and various work experiences both in Italy and abroad, I am highly motivated to continue my career in the hospitality industry, with a particular focus on customer service and service management.
I’m a native Italian speaker and fluent in English, French and Spanish, which enables me to work effectively with international clients and in diverse environments. I hold a bachelor degree in Public and Corporate Communication from the University of Rome "La Sapienza" a program that provided me with a solid theoretical and practical foundation in communication and marketing. In recent years, I’ve held several positions in customer service, hospitality and retail, where I developed skills in managing customer inquiries, resolving issues, and optimizing daily operations. I'm a diligent, detail-oriented, and results-driven individual with a deep passion for customer service. I’m also deeply passionate about music, and I’m a dedicated DJ and music producer. This creative side helps me think outside the box and bring a fresh perspective to my work.

Dynamic and success-driven finance professional with 25 plus years of wide-ranging experience in customer service, billing, data collection & validation, accounts payable & receivable, payroll, training, and team lead throughout various industries such as telecommunications, oil & gas, banking, public service, and retail industry. Accuracy and compliance held at a high standard consequently building lasting and trustworthy customer and client partnerships.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Dedicated professionalism with 5 years' experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction.

Erika Contreras

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Customer Service Representative

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Some College (No Degree) - Medical Technology

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Customer Service Representative

Some College (No Degree) - Medical Technology

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