Erika Chavarria
Hesperia
Summary
Experienced Assistant Branch Manager with success in administrative and clerical roles. Highly organized and detail oriented with excellent problem-solving and communication skills.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
Precise Personnal Staffing
01.2021 - 09.2022
- Build and maintain strong relationships with clients through regular communication and follow-up.
- Processed payroll (entered and audited all payroll including new hires, terminations, rate changes, bonuses, garnishments, and deductions).
- Coordinate in-house onboarding orientations, and employee placements.
- Assisted with injury reports, worker’s comp claims and return-to-work programs.
Lead Staffing Specialist
Precise Personnal Staffing
05.2020 - 12.2020
- Served as primary contact for all staffing-related inquiries.
- Created and posted job listings on platforms including Ziprecruiter, Indeed, Careerbuilder, social media, and resume databases to attract qualified candidates.
- Handled payroll functions by reviewing timecards, resolving discrepancies, and addressing employee inquiries.
Staffing Specialist
Precise Personnal Staffing
06.2018 - 04.2020
- Recruited, interviewed, screened and placed candidates in positions matching client requirements.
- Conducted check-ins with clients and employees, enhancing satisfaction and ensuring successful placements.
- Addressed client concerns and employee-related matters promptly, fostering trust and collaboration.
- Maintained accurate employee records and staffing documentation, supporting compliance and operational efficiency.
Front Desk Coordinator
BaronHR Staffing Agency
Fontana
08.2017 - 05.2018
- Delivered friendly, calm front office reception and managed phone coverage by answering multiple lines to ensure seamless communication.
- Ensured all visitors or applicants were appropriately recorded and identified.
- Onboarded new employees by verifying identification, assisting with new hire paperwork, and coordinating drug tests for compliance.
- Sorted incoming and outgoing mail for efficient distribution, maintained a sufficient record of office supplies.
- Communicated with clients to inform them about the status of their open orders on open order status.
Customer Service Manager
One Stop Registration Services
Fontana
03.2014 - 08.2017
- Assisted phone callers and office visitors with inquiries, ensuring accurate information delivery.
- Organized and sorted incoming mail to ensure timely distribution to the appropriate departments., maintained a sufficient record of office supplies.
- Renewed permits for Interstate and Intrastate traveling customers.
- Educate customers about operating authorities as well as help fill out forms.
- Processed and renewed travel permits for customers to ensure compliance with regulations. for Interstate and Intrastate traveling customers.
- Sorted mail and tracked office supply inventory to support operational efficiency.
- Overanalyze all paperwork before reporting to state offices.
Ophthalmic Tech / Receptionist
Wong Eye care & Associates
Rialto
05.2013 - 07.2013
- Checked patients in and out; scheduled appointments, including annual eye exams, ensuring efficient patient flow.
- Verified patient insurance information to ensure coverage / authorized patients insurances / collected co-pays.
- Collected patient's info / Update existing patient history if necessary.
- Conducted optometry pre-exams using auto refractor and tonometer; assessed visual fields to prepare patients for examination.
- Collected patients info / Update existing patient history if necessary.
Education
A.B. -
Miller High School
Fontana, CAOptical Dispensing Program -
American Career College
Ontario, CASkills
- Office management
- Client onboarding
- Payroll administration
- 9 years of customer service experience
- Fluent in English and Spanish
- Conflict resolution
Timeline
Assistant Branch Manager
Precise Personnal Staffing
01.2021 - 09.2022
Lead Staffing Specialist
Precise Personnal Staffing
05.2020 - 12.2020
Staffing Specialist
Precise Personnal Staffing
06.2018 - 04.2020
Front Desk Coordinator
BaronHR Staffing Agency
08.2017 - 05.2018
Customer Service Manager
One Stop Registration Services
03.2014 - 08.2017
Ophthalmic Tech / Receptionist
Wong Eye care & Associates
05.2013 - 07.2013
A.B. -
Miller High School
Optical Dispensing Program -
American Career College