Erika Chang

• Taking orders with face-to-face customer interaction
• Fast-paced working environment, processing up to 200 orders daily
• Demonstrated reliability, consistently achieving shift goals on time and exceeding customer satisfaction scores.
• Developed strong multi-tasking skills juggling roles as a cashier, drink maker, prep-team, and shift leader.
• Adaptability to different work environments, POS systems, and styles of management
• Maintaining strong product quality by careful preparation requiring time and effort
• Trained newly hired employees for better team efficiency and collaboration

• Supervised and monitored children ages 4-12 in outdoor environments.
• Developed leadership ideologies and tactics compatible for younger children to follow.
• Effectively organized group activities including arts-and-crafts, sports activities, outdoor games, and team building exercises to promote creativity and teamwork
• Effectively managed conflict resolution and handled behavioral challenges with patience and empathy.
• Collaborated with coworkers to ensure seamless coordination of daily schedules and special events.
• Maintained level communication with parents and guardians, providing updates on camper progress.

Owner of small handmade jewelry business, @CharmsByErika

• Created social media page for handmade jewelry business
• Calculated profits, total costs, and revenue
• Designer of all jewelry sold on @CharmsByErika
• Designed the composition and layout of listings on Instagram
• Developed strong skills in networking and event planning to further business