Erika Chaney
Grass Valley
Summary
Dear Companion Veterinary Clinic, I am a highly motivated and progress-focused Customer Service Representative with a long-standing background in this industry. With a track record of initiative and dependability, I have devised strategic initiatives which I believe will prove valuable to your team. Throughout the course of my career, I have perfected my communicating and inbound call handling abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. In my previous role, I contributed critical thinking, customer service, and personalization toward team efforts and business improvements. I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong motivation talents. I enjoy collective brainstorming sessions which allows me to coordinate activities to achieve a common goal. Please take a moment to review my attached resume and credentials. I would greatly appreciate the opportunity to speak with you regarding my candidacy. Thank you for your consideration.
Overview
2027
2027
years of professional experience
Work History
Veterinary Receptionist
Gold Country Veterinary Hospital
Auburn, CA
2024 - Current
- Greeted clients and pets, ensuring a welcoming atmosphere for all visitors.
- Managed appointment scheduling, optimizing staff time and client satisfaction.
- Processed patient intake forms, ensuring accurate record-keeping and compliance.
- Handled phone inquiries, addressing client questions regarding services and pet care.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
Veterinary Receptionist
Muir Oaks Veterinary Hospital
Martinez, CA
12.2022 - 07.2023
- Communication with clients in person, via phone, and email -
- Assisting with appointment scheduling and cancelling
- Relaying questions and feedback to and from staff/doctors
- Providing general information and reassurance
- Engaging in personalized conversation based on individual needs
- Documentation of interactions
- Educating clients
- Preparing and concluding appointments -
- Confirming reason(s) for visit with clients
- Starting SOAPs for doctors’ immediate access
- Obtaining and attaching prior medical records
- Invoicing clients out post-exam
- Engaging with patients -
- Recognizing and acknowledging frequent patients
- Limited availability to work hands-on with restraining
- Reviewing patient records prior to arrival, especially regarding specific needs/behaviors
- Observation and understanding of individuals’ behavior
- Gentle approach and positive reinforcement
- Fear Free working approach
Veterinary Receptionist
Muller Veterinary Hospital
Walnut Creek, CA
10.2016 - 03.2022
- Communication with clients in person, via phone, and email -
- Assisting with appointment scheduling and cancelling
- Relaying questions and feedback to and from staff/doctors
- Processing patient referrals
- Providing general information and reassurance
- Engaging in personalized conversation based on individual needs
- Documentation of every interaction and conversation in patient/client medical record
- Education and experience working with rehabilitation services including -
- Underwater treadmill
- Cold laser therapy
- Acupuncture
- Chiropractic
- Massage
- Physical therapy exercises
- PRP injections
- TENS unit
- ESWT
- Harness and wheel fittings/referrals
- Preparing and concluding appointments -
- Sanitizing all surfaces before and after exams
- Stocking supplies and instruments
- Confirming reason(s) for visit with clients
- Preparing patient’s medical record for reference/notes
Shift Supervisor
Starbucks
Walnut Creek, CA
11.2014 - 09.2016
- Primary duties -
- Delegate tasks to the barista play at hand
- Supervise and engage in interactions with customers
- Account for inventory management
- Complete daily store cleanliness tasks
- Authorize transactions and adjustments between stores in the area
- Structure and revise schedules
- Connect with customers with finished product
- Communicate feedback to baristas, fellow supervisors, and manager
Ticket Scanner
Lesher Center for the Arts
Walnut Creek, CA
09.2012 - 03.2014
- Maintained neat and organized lobby
- Monitored guest satisfaction
- Communicated with ticket office and relayed information to House Manager
- Greeted patrons and guided them to appropriate seating within Theatre
Stock
Hollister Co
Pleasant Hill, CA
11.2013 - 01.2014
- Seasonal job
- Organized and properly set up promotional products and clothing items
- Account for inventory management and delivery services
- Monitored sales of new items
Education
High school or equivalent - undefined
Concord High School
undefined
Diablo Valley College
Skills
- Customer Service (10 years)
- Cash Management (10 years)
- Multi-task (10 years)
- Computer Efficient (7 years)
- Team Building (10 years)
- Team Leader (6 years)
- Quick to learn (10 years)
- Animal Care (10 years)
- Barista Experience (2 years)
- Pet Sitting (10 years)
- Inventory Control (2 years)
- Front Desk (6 years)
- Pet Care (10 years)
- Fundraising (5 years)
Awards
Partner of the Quarter, July 2016, Partner of the Quarter is equivalent to Employee of the Month through Starbucks., 1st Place Showmanship Champion, June 2008, Pleasant Hill 4-H Club Showmanship Champion at Contra Costa Fairgrounds.
Affiliations
- Pleasant Hill 4-H Club
- April 2007 to April 2011
- Small Animal Masters Champion
- President of Pleasant Hill 4-H Club
- Pygmy Goat Club captain and representative
- Coordinated meeting events between clubs and volunteer events
- Communicated news and conducted group meetings
- Educated kids on responsibility of owning/handling/taking care of animals
- Educated public on 4-H and responsibility of owning an animal
- Reached out to organizations to participate in volunteer work as well as fundraising events
Timeline
Veterinary Receptionist
Muir Oaks Veterinary Hospital
12.2022 - 07.2023
Veterinary Receptionist
Muller Veterinary Hospital
10.2016 - 03.2022
Shift Supervisor
Starbucks
11.2014 - 09.2016
Stock
Hollister Co
11.2013 - 01.2014
Ticket Scanner
Lesher Center for the Arts
09.2012 - 03.2014
High school or equivalent - undefined
Concord High School
undefined
Diablo Valley College
Veterinary Receptionist
Gold Country Veterinary Hospital
2024 - Current