Erika Bulley
Vancouver,BC
Summary
Criminology graduate with expertise in quantitative and qualitative research, statistical analysis using IBM SPSS Statistics, and ethical research practices (Certified by the Canadian Government). Skilled in Canadian legal frameworks, including Civil Law, Constitutional Law, and the Charter of Rights and Freedoms. With a background in journalism and broadcasting, I bring strong communication skills, including public relations and publishing. Proven leadership experience with a focus on time management and team coordination. I offer a unique combination of research acumen, legal knowledge, media proficiency, and management skills, ideal for delivering data-driven insights and compelling narratives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
Yaletown Massage Therapy
02.2022 - Current
- Oversees monthly RMT appointment calendars and bookings, and coordinates RMT room schedules; supports RMTs with client rebooking
- Oversees monthly receptionists’ schedules on Connecteam, and ensures that backfill coverage is scheduled; communicates with payroll as needed
- Administer internal and external public relations: Internal communications are designed to foster a positive and engaging work environment. External communications provide updates about the clinic, its services, and its staff on social media platforms (e.g., Instagram, Mailchimp, Linktree, and Facebook)
- Ensure strict confidentiality and security of medical records. Responsible for handling legal requests from law firms, verifying client consent, and ensuring records are released in compliance with legal and privacy regulations.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities
- Developed and enforced front office policies that ensured consistent and high-quality guest experience.
Yoga Instructor
Independent Contractor
06.2022 - Current
- Conducted assessments for developing tailored yoga practices based on individual abilities.
- Created social media content for raising awareness of yoga classes and workshops.
- Coordinated community events to promote yoga practice and foster local engagement.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Emphasized inclusivity in class design, accommodating a diverse range of ages, fitness levels, and abilities through modifications and variations on postures.
- Maintained a clean and inviting environment within the studio space, ensuring optimal conditions for students during classes.
Receptionist
Oxygen Yoga & Fitness
07.2021 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responsible for answering and directing inquiries accordingly, and ensuring that important information is kept up-to-date and communicated among studio members
- Effectively communicate and coordinate reception duties and activities among the front desk team ensuring everything is handled in a timely and professional manner
- Effectively addressed and resolved customer concerns, ensuring a positive experience and maintaining high service standards.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Cash Operations, Server & Host
Earls Kitchen + Bar
05.2020 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Ensured the maintenance of food hygiene in accordance with municipal government standards and procedures
- Verifying timekeeping information for all employees
- Managed cash operations in the back office, including processing server tip payouts, performing business math calculations, and ensuring accurate record-keeping for financial transactions and reconciliation
- Ensured the precise and prompt distribution of server tips, maintaining accuracy and efficiency in cash handling operations
Education
Bachelor of Arts - Criminology
Simon Fraser University
Burnaby, BC01-2025
Online Journalism & Broadcasting
British Columbia Institute of Technology
Burnaby, BC01-2020
Skills
- Operations management
- Project management
- Teamwork and collaboration
- Publishing and editing
- Legal research and analysis
- Relationship building
Certification
TCPS 2: CORE-2022 (Course on Research Ethics) - Government of Canada
Certification No. 0001262413 (no exp.)
Standard First Aid, CPR-C & AED - St. Mark James Training
Certification No. 42809 (exp. Jan. 2028)
240-Hour Yoga Teacher Training - Vancouver School of Healing Arts
International Yoga Alliance Directory Listing
Timeline
Yoga Instructor
Independent Contractor
06.2022 - Current
Office Manager
Yaletown Massage Therapy
02.2022 - Current
Receptionist
Oxygen Yoga & Fitness
07.2021 - 07.2022
Cash Operations, Server & Host
Earls Kitchen + Bar
05.2020 - 03.2021
Bachelor of Arts - Criminology
Simon Fraser University
Online Journalism & Broadcasting
British Columbia Institute of Technology
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