Erika Awad
Brampton,ON
Summary
A highly experienced General Manager with 6 years of experience in the retail industry. Proven track record of successfully implementing operational strategies to increase customer and employee loyalty. Skilled in assessing performance reports and providing informal coaching and support to store associates.
Overview
19
19
years of professional experience
Work History
General Manager
AVMM Enterprises Ltd
04.2017 - Current
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Supervisor
AVMM Enterprises Ltd.
04.2016 - 04.2017
- Monitored cash drawers in 3 checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Administrative Assistant
Arkbro Industries
04.2012 - 04.2016
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Legal Assistant
Eastman Law Office
04.2010 - 04.2011
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
Flight Operations Coordinator
Skyservice Airlines
11.2008 - 03.2010
- Contributed to the achievement of performance metrics by consistently meeting or exceeding departmental goals related to on-time departures, customer satisfaction, and operational efficiency.
- Established reliable processes for monitoring weather conditions affecting flights, ensuring timely updates to pilots and crew members.
- Supported company growth by effectively onboarding new team members and providing comprehensive training in flight operations coordination tasks.
- Maintained thorough documentation of all flight-related data, consistently updating records for accuracy and completeness.
Passenger Service Agent
Servisair
02.2006 - 03.2007
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Announced flight status updates and information about gate changes over PA system.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Monitored security and maintained operational protocols.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
Education
Associate of Arts - Paralegal Studies
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON01-2005
High School Diploma -
Philip Pocock Secondary School
Mississauga, ON01-2001
Skills
- Team Leadership
- Customer Relations
- Training and development
- Human Resources Management
- Relationship Building
- Inventory Management
- Coaching and Mentoring
- Recruitment
- Goal Setting
Timeline
General Manager
AVMM Enterprises Ltd
04.2017 - Current
Supervisor
AVMM Enterprises Ltd.
04.2016 - 04.2017
Administrative Assistant
Arkbro Industries
04.2012 - 04.2016
Legal Assistant
Eastman Law Office
04.2010 - 04.2011
Flight Operations Coordinator
Skyservice Airlines
11.2008 - 03.2010
Passenger Service Agent
Servisair
02.2006 - 03.2007
Associate of Arts - Paralegal Studies
Sheridan College Institute of Technology And Advanced Learning
High School Diploma -
Philip Pocock Secondary School
Similar Profiles
Lewis McCanceLewis McCance
CDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner EnterprisesCDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner Enterprises
Kayode DamolaKayode Damola
Warehouse Operative, Production Operative-Packer and loader at I&S Global Enterprises, Gama Glass EnterprisesWarehouse Operative, Production Operative-Packer and loader at I&S Global Enterprises, Gama Glass Enterprises
TWINKLE PAWARTWINKLE PAWAR
Business Development & Financial Operations Manage at Shree Tirupati EnterprisesBusiness Development & Financial Operations Manage at Shree Tirupati Enterprises
Mandeep KaurMandeep Kaur
Shipper/ Receiver Coordinator at KG-PackagingShipper/ Receiver Coordinator at KG-Packaging
Vaishnavee Govindarajan HariharasudhanVaishnavee Govindarajan Hariharasudhan
Customer Experience Associate at Loblaw Companies LimitedCustomer Experience Associate at Loblaw Companies Limited