Erika Alvarez
El Monte,ca
Summary
Results-driven professional with extensive experience with customer service at Euphorika Eats. Proven track record in enhancing customer satisfaction and optimizing supply chain efficiency. Bilingual in Spanish and English, with strong communication skills and a commitment to food safety standards. Recognized for fostering teamwork and mentoring staff to achieve performance excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner/Operator
Euphorika Eats
02.2024 - Current
- Managed daily operations, ensuring seamless service delivery and customer satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Oversaw inventory management, optimizing supply chain processes for efficiency and cost-effectiveness.
- Trained and mentored staff, fostering a collaborative team environment focused on performance excellence.
- Established vendor relationships, negotiating contracts to secure quality ingredients at competitive prices.
- Implemented health and safety protocols, maintaining compliance with local regulations to ensure food safety standards.
Kitchen Manager
Lasorteds
04.2023 - 06.2025
- Supervised kitchen staff to ensure compliance with health and safety regulations.
- Streamlined inventory management processes, minimizing waste and optimizing supply chain efficiency.
- Developed and implemented standardized recipes to maintain consistency in food preparation and presentation.
- Conducted training sessions for new employees, enhancing team performance and culinary skills.
- Monitored kitchen operations, identifying areas for improvement to enhance productivity and service quality.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Brand Ambassador
Catalyst
05.2021 - 11.2023
- Developed brand awareness through engaging promotional events and community outreach initiatives.
- Cultivated relationships with customers to enhance brand loyalty and customer satisfaction.
- Collaborated with marketing team to execute targeted campaigns and promotions effectively.
- Analyzed market trends to identify opportunities for brand growth and competitive positioning.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Assistant Manager
Dominos's Pizza
01.2016 - 04.2021
- Led team in executing daily operations, ensuring smooth workflow and high-quality service.
- Mentored staff on best practices, enhancing performance and fostering a collaborative environment.
- Implemented training programs for new hires, improving onboarding efficiency and employee retention.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Monitored compliance with health and safety regulations, maintaining a safe work environment for all employees.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Wilson High School
Long Beach, CA05.2017
Medical Assistant - Medical Assistant
UEI College
West Covina07-2026
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Problem-solving
- Strong communication skills
- Attention to detail
- Fast-paced environment
- Team oriented
- Safe food handling
- Cash register operation
- Food and safety standards
- Food preparation
- bilingual in spanish and english
Certification
- First aid CPR AED Training - 2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Owner/Operator
Euphorika Eats
02.2024 - Current
Kitchen Manager
Lasorteds
04.2023 - 06.2025
Brand Ambassador
Catalyst
05.2021 - 11.2023
Assistant Manager
Dominos's Pizza
01.2016 - 04.2021
High School Diploma -
Wilson High School
Medical Assistant - Medical Assistant
UEI College