Erika Abaroa Smith
Chula Vista
Summary
I am a reliable and hardworking individual with a strong teamwork attitude. I am physically and mentally fit, allowing me to handle responsibilities efficiently and consistently. I am an enthusiastic person who takes pride in doing tasks well and contributing positively to a team. I am also open to learning and developing new skills to grow both personally and professionally.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Telnor
02.1996 - 01.2022
I worked as a long distance operator connecting people and taking reports with telephone and internet services.
- Analyzed customer feedback to identify areas for improvement in service processes and product offerings.
- Led initiatives focused on enhancing the overall customer experience, resulting in increased loyalty and retention rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Preparatoria Lasaro Cardenas
Tijuana, MexicoSkills
- Active listening
- Complaint handling
- Problem resolution
- Prioritization
- Fast Learner
- Relationship building
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Telnor
02.1996 - 01.2022
High School Diploma -
Preparatoria Lasaro Cardenas