Erik Zavala
Thousand Oaks
Summary
I'm an accomplished wireless sales professional with a strong track record of exceeding revenue goals and creating great customer experiences at T-Mobile, AT&T, and Verge Mobile. I’m skilled in consultative selling and clear communication, and I’ve supported leadership in driving store performance. I also bring analytical strengths from my lab experience, which helps me approach sales challenges with a data-informed mindset.
Overview
7
7
years of professional experience
Work History
Senior Expert
T-Mobile
05.2024 - Current
- Consistently exceeded daily and monthly sales objectives established by corporate leadership, contributing to the store’s success within T-Mobile’s nationwide performance standards.
- Deliver high-value customer experiences that strengthen retention.
- Support leadership through peer coaching and sales development.
- Maintain compliance across documentation and customer processes.
- Elevate customer satisfaction, and review performance.
Sales Consultant
AT&T
06.2022 - 04.2024
- Delivered consultative sales for wireless and broadband services.
- Surpassed monthly goals through effective upselling.
- Built strong customer relationships to improve retention.
- Educated customers on integrated device ecosystems.
Store Manager
Verge Mobile
01.2020 - 05.2022
- Managed daily operations while exceeding quotas.
- Trained staff on communication, sales, and compliance.
- Optimized workflow and inventory management.
- Ensured alignment with T-Mobile's corporate standards.
- Enhanced customer satisfaction, leading to positive Yelp and Google reviews through effective client interactions.
Chemical Technician
Nicotine River
01.2019 - 01.2020
- Prepared chemical batches with precision.
- Performed viscosity and alkaline accuracy testing.
- Improved consistency through process refinement.
- Maintained high laboratory safety standards.
- Collaborated with team members to optimize chemical reactions, contributing to the overall production process.
Education
Emergency Medical Technician -
Moorpark College
Moorpark, CASkills
- B2C & B2B Sales Strategy
- Consultative / Solution Selling
- Corporate Communication
- Customer Experience Optimization
- Retail Operations Management
- Team Coaching & Sales Enablement
- Wireless Product Expertise
- Inventory & Workflow Control
- Compliance & Quality Assurance
Timeline
Senior Expert
T-Mobile
05.2024 - Current
Sales Consultant
AT&T
06.2022 - 04.2024
Store Manager
Verge Mobile
01.2020 - 05.2022
Chemical Technician
Nicotine River
01.2019 - 01.2020
Emergency Medical Technician -
Moorpark College