Erik Villicana

• Directed daily operations to ensure efficient workflow and service delivery.
• Managed staff recruitment, training, and performance evaluations to build a skilled team.
• Implemented customer service strategies to enhance client satisfaction and retention.
• Analyzed industry trends to identify opportunities for business growth and improvement.
• Established safety protocols to maintain compliance and ensure employee well-being.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Trained employees on duties, policies and procedures.
• Created schedules and monitored payroll to remain within budget.
• Administered employee discipline through verbal and written warnings.

Conducted central estimator reviews to ensure accuracy, quality, and compliance standards.

Demonstrated advanced proficiency in auto damage estimating using CCC One and Mitchell Connect.

Leveraged over six years of technical experience in auto damage estimating.

Led and managed a team of collision experts to enhance operational performance.

• Assisted customers with service inquiries and appointment scheduling.
• Provided clear explanations of vehicle maintenance and repair services.
• Coordinated with technicians to ensure timely service completion.
• Managed customer follow-ups to confirm satisfaction with services rendered.
• Handled customer complaints and resolved issues promptly and professionally.
• Educated clients on vehicle care and maintenance best practices.
• Assisted with scheduling appointments for service work to be performed on vehicles.
• Greeted customers and addressed their needs in a professional manner.

• Placed auto parts orders and inspected received items for quality assurance.
• Managed inventory levels to ensure availability of critical parts.
• Coordinated with suppliers for timely delivery of parts and materials.
• Developed procedures for handling returns and exchanges of parts efficiently.
• Organized and monitored inventory levels of parts, tools, and supplies.
• Provided certified parts to body technicians to enhance repair efficiency.
• Reviewed estimates to ensure selection of appropriate certified parts.