Erik Smith

Completed Advanced tax law, Standards of Conduct, and Intake, Interview, and Quality Review IRS examinations.

Built trust with clients by using active listening skills while interviewing, preparing, and finalizing tax returns.

Problem solved complex tax returns in order to prepare an accurate return.

Directly prepared taxpayers federal and state tax returns and answered tax related questions for clients.

Delivery of food and other items from local markets and stores via Instacart app

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing

Maintained high satisfaction ratings by completing orders quickly and making good selections for customers

• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Kept delivery vehicle clean and neat to maintain company's professional reputation.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Collected payment for orders and provided customers with receipt copies to establish proof of transaction.

Maintained five star feedback rating from customers by responding quickly to questions and problems, in addition to quickly and safely shipping items

Over 100 items sold within the first year of account being open

Filled customer orders by packaging sold items and preparation of documentation for direct shipping and by transferring orders to manufacturers or third-party distributors

Conducted intake and diagnostic interviews for clients

Worked with TEDx Santa Cruz branch and administered their social media pages for two months

Worked with Blue circle as a social media caption creator and editor for two months

Maintained consistent and responsive communication with clients throughout the internship

Created and successively executed two separate business proposals

Operated and maintained landscaping equipment; fencing repair; walkway and driveway maintenance

Irrigation repair and lay out; weed eating; tree removal, pruning and planting; brush clearing, transport of green waste to local materials, recovery facility

Assisted in postmortem necropsy examination of companion animals under the supervision of a board-certified veterinary pathologist

Duties included harvesting of tissues, fixation and trimming of organs for production of microscopic slides