Erik Sinclair
Edmonton,Canada
Summary
Goal-oriented individual with a proven track record of greeting and assisting a high volume of customers. Adept at recommending merchandise tailored to individual requirements, resulting in increased customer satisfaction and sales. Skilled in creating visually appealing displays that drive sales and enhance the overall shopping experience. Diligent in maintaining accurate records of all transactions, ensuring a smooth and efficient operation. Known for ability to connect with customers and collaborate effectively with fellow sales associates, inspiring them to excel and serving as a strong role model within the team.
Overview
11
11
years of professional experience
Work History
Marketing Specialist
Equinox Learning Hub
2024.04 - Current
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Identified appropriate marketing channels and target customers for campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Planned marketing initiatives and leveraged referral networks to promote business development.
Sales Associate
Moores Clothing for Men
2022.01 - Current
- At Moore's I really came into my own as a worker becoming able to manage small teams and run the store from the front
- During the course of my time working I was able work with clothing and make connections with customers
- I have been top salesman for multiple months and a valued member of my team, Leading sales numbers and inspiring coworkers to improve and connect with customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Greaser
Don Mann Excavating Ltd
2020.06 - 2021.08
- Reduced equipment downtime by performing routine maintenance and timely repairs.
- Achieved optimal machine performance by monitoring and adjusting lubricant levels as needed.
- Streamlined workflow by maintaining a clean and organized workspace, ensuring tools were readily available when needed.
- Adhered strictly to safety regulations at all times, preventing accidents or injuries during routine maintenance tasks.
- Promoted a positive work environment through active participation in team meetings, offering insights into best practices for grease application techniques.
- Served as a reliable point of contact for troubleshooting equipment issues, providing guidance to colleagues on best practices for addressing grease-related problems.
- Contributed to the reduction of machine wear and tear by applying appropriate greases and oils according to specifications.
Army Cadet
2483 PPCLI
2013.09 - 2020.10
- In Cadets I was a senior officer and I have lead training exercises for younger cadets while also leading a band program.
- Developed leadership skills in junior cadets by assigning them challenging tasks and responsibilities.
- Upheld the highest standards of professionalism and integrity, serving as a positive role model for cadets to emulate in their own careers.
- Promoted teamwork and collaboration among cadets by organizing team-building activities and exercises.
- Assisted in the planning and execution of successful field training exercises for enhanced practical experience.
- Boosted morale within the unit by recognizing and rewarding outstanding performance among cadets.
- Ensured compliance with safety regulations during training sessions, reducing incidents of injury among cadets.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Education
High School Diploma -
SelfDesign Learning Community
Vancouver, BC07.2021
Skills
- Teaching
- Organizational skills
- Problem Solving
- Leadership
- Time Management
- Retail sales
- Computer skills
- Problem-solving skills
- Listening Skills
- Excellent people skills
- Merchandising
- Outgoing Personality
Languages
English
Native or Bilingual
Awards
BC Excellence, 01/01/22, The BC Excellence scholarship is awarded to 55 well-rounded high school graduates who have demonstrated service and leadership, both at school and in their communities, and who show aptitude for and commitment to their chosen career paths.
Timeline
Marketing Specialist
Equinox Learning Hub
2024.04 - Current
Sales Associate
Moores Clothing for Men
2022.01 - Current
Greaser
Don Mann Excavating Ltd
2020.06 - 2021.08
Army Cadet
2483 PPCLI
2013.09 - 2020.10
High School Diploma -
SelfDesign Learning Community
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