Erik Paz Ortiz
Valencia
Summary
Motivated manager with 21 years of experience in the building material industry. Successfully manages multiple priorities to ensure smooth operations at assigned locations. Skilled in overseeing employee performance, providing guidance and motivation to new talent. Results-driven management professional with a proven track record in operations, production management, organizational development, and team building across diverse industries. Highly skilled in planning, coordinating, and executing successful production strategies.
Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
24
24
years of professional experience
Work History
Operations Manager
Builders FirstSource
07.2023 - 10.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
- Investigated discrepancies between physical count and computer records.
- Created reports on inventory activity, shortages, overages..
- Assisted in developing standard operating procedures for receiving goods into the warehouse.
Safety Coordinator
Builders FirstSource
07.2021 - 10.2023
- Developed and implemented safety policies and procedures to ensure compliance with federal regulations.
- Conducted regular safety meetings, orientations and training sessions for employees.
- Performed daily workplace inspections to identify potential hazards and corrective action plans.
- Investigated employee accidents and incidents to determine root causes and develop preventive measures.
- Provided guidance on safe work practices including proper use of Personal Protective Equipment.
- Analyzed data from safety audits and investigations to identify trends in unsafe conditions or behaviors.
Assistant Manager
Builders FirstSource
07.2020 - 10.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
BMC - Building Materials & Construction Solutions
10.2019 - 06.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Operations Manager /Yard Supervisor
BMC - Building Materials & Construction Solutions
04.2016 - 10.2019
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
- Investigated discrepancies between physical count and computer records.
- Created reports on inventory activity, shortages, overages..
- Assisted in developing standard operating procedures for receiving goods into the warehouse.
- Improved operational efficiency by streamlining processes and reducing waste.
- Developed strategic plans for optimizing resources and maximizing productivity.
- Increased customer satisfaction, implementing quality control measures and addressing issues promptly.
- Improved workflow efficiency by analyzing and restructuring operational procedures.
- Fostered collaborative work environment, encouraging open communication and teamwork.
- Oversaw inventory management to ensure accurate stock levels and timely replenishment.
- Reduced downtime with proactive maintenance scheduling and equipment upgrades.
- Managed budgetary planning to align with organizational goals and financial constraints.
Inside Sales Representative
Stock Building supply
02.2007 - 04.2016
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Researched customer needs and preferences to identify opportunities for new business.
- Solicited feedback from customers on product features and service levels.
- Followed up on pending orders and inquiries in a timely manner.
- Analyzed market trends to develop competitive pricing strategies for new products and services.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
Hardware Manager
Stock Building Supply.
09.2005 - 02.2007
- Managed inventory of hardware parts and supplies, ensuring stock levels were appropriate for demand.
- Coordinated with vendors to acquire new hardware components at competitive prices.
- Provided information on special orders, warranties and delivery options.
- Maintained cleanliness of sales floor and restocked items as needed.
- Tracked incoming shipments to verify accuracy of order quantities.
- Inspected returned merchandise for damage before issuing refunds or exchanges.
- Completed daily paperwork such as invoices, receiving documents and shipping labels.
- Conducted regular price audits to ensure accuracy of pricing tags.
- Answered store and merchandise questions and led customers to wanted items.
Lumber Yard Worker
Terry Lumber / Stock
10.2003 - 08.2005
- Loaded lumber onto trucks for delivery to job sites.
- Maintained inventory of lumber stock.
- Assisted customers with selecting materials for their projects.
- Cut wood to customer specifications using saws, planers, routers and other tools.
- Operated forklifts, skid steers, man lifts and other equipment safely.
- Provided support to fellow workers when needed.
- Checked shipments against invoices to ensure accuracy of orders.
- Tagged items with identifying information before placing them into inventory.
- Oversaw lumber yard cleanliness and maintenance and organized stacks of wood within correct spots.
75er/Courtesy Clerk, Grocery, Dairy, Receiving,
Ralphs Grocery
05.2000 - 10.2003
- Greeted customers and provided assistance in locating items.
- Operated a cash register to process payments from customers.
- Stocked shelves with merchandise, rotated products, and removed expired items.
- Organized backroom areas for efficient storage of merchandise.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Received deliveries from vendors and verified accuracy of shipments against invoices.
- Organized promotional displays to attract customers' attention.
- Worked as part of a team to meet daily goals for stocking shelves, cleaning.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Established good working relationships with other departments to promote smooth flow of products and services throughout store.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
North Hollywood Senior High School
North Hollywood, CA06.2002
Skills
- Product and Service Knowledge
- Sales Monitoring
- Recruitment and Hiring
- Employee Development
- Revenue Forecasting
- Employee Coaching and Motivation
- Budget Management
- Team Building
- Performance Tracking and Evaluation
- Retail Space Planning
- Logistics Oversight
- Process Improvement
- Organizational Management
- Maintenance Planning
- Team Leadership
- Workforce training
- Warehouse Operations
- Evaluations and reporting
- Safety Training
- Safety audits
- Vehicle safety
- Meeting leadership
- Microsoft Office
- Microsoft word
- Microsoft excel
- Microsoft outlook
- Microsoft powerpoint
- Accuterm
- SLS 247 logistic system
Education and Training
North Hollywood, CA
Languages
English
Native or Bilingual
Spanish
Full Professional
Interests
- Martial Arts
- Team Sports
- Music
- Cooking
- DIY and Home Improvement
- Youth mentor, providing guidance and support to empower the next generation of leaders
Timeline
Operations Manager
Builders FirstSource
07.2023 - 10.2024
Safety Coordinator
Builders FirstSource
07.2021 - 10.2023
Assistant Manager
Builders FirstSource
07.2020 - 10.2023
Assistant Manager
BMC - Building Materials & Construction Solutions
10.2019 - 06.2020
Operations Manager /Yard Supervisor
BMC - Building Materials & Construction Solutions
04.2016 - 10.2019
Inside Sales Representative
Stock Building supply
02.2007 - 04.2016
Hardware Manager
Stock Building Supply.
09.2005 - 02.2007
Lumber Yard Worker
Terry Lumber / Stock
10.2003 - 08.2005
75er/Courtesy Clerk, Grocery, Dairy, Receiving,
Ralphs Grocery
05.2000 - 10.2003
High School Diploma -
North Hollywood Senior High School
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