Erik Ochwat
Ladera Ranch
Summary
As an operations management professional my goal is simple: understand the company mission and enable the organization to achieve that mission as cost-effectively as possible. Through process optimization and a culture of accountability, I aim to measurably improve both the individual and the team as a whole.
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
11
11
years of professional experience
Work History
Bulk Operations Manager
Total Connection Logistics Services
04.2021 - Current
- Dispatch 15-35 loads per week. Start by locating available capacity within the carrier network, rate negotiation, and then track/trace while load is moving.
- Located coverage on two on-going campaigns. One which moves about 25 loads per month with multiple carriers and the other 2-3 loads per week for a single driver.
- Responsible for new carrier acquisition and have increased active carrier network by 20% in the first 2 months. Secured coverage on multiple orders with new carriers as well.
- Handle customer correspondence to quote for new business, receive orders and relay information while loads are moving.
Operations Manager
Pacific Dental Services
Seattle
03.2017 - 04.2021
- Opened a new office and grew production to $1,725,000 within the first 2.5 years.
- Exceeded budget collections goal of 90.85% while achieving 96.5% in highest year, resulted in 19.5% NOI again exceeding budget of 11.8%.
- Review P&L monthly and given autonomy in decision making in regards to the management and profitability of assigned office with consideration of KPIs.
- Determine headcount and maintain efficient staffing levels for both the front and back office by sourcing, interviewing, hiring, developing, and terminating staff as needed.
- Consistent communication with regional team to ensure implementation of company standards and best operational practices.
- Team centric management style to create individual engagement towards goals.
- Coordinate multiple providers' schedules in order to reach both daily production goals as well as obtaining monthly office metrics.
- Ensure that patients receive the maximum benefits allowed within their given insurance policies through a customer centric focus.
Logistics Manager
Bulk FR8 LLC
Seattle
07.2015 - 02.2017
- Managed more than $1 million in chemical liquid sales and responsible for organizing the transportation of liquids in bulk quantities across North America.
- Strengthened customer relationships through trust and dependability, leading to a higher retention rate as well as increased revenue streams.
- Increased productivity of systems and reduced overhead costs by 25% through optimizing work processes.
Sales Representative
Bulk FR8 LLC
Seattle
03.2015 - 07.2015
- Built new customer relationships from lead generation and cold calling, while maintaining existing relationships, through focused customer service.
- Outbound client acquisition efforts of 75-100 calls per day.
- Worked personally with both customers and transportation companies on shipments to ensure that expectations were being met on both ends of all orders.
Education
B.S. - Business Administration, Economics
University of Oregon
Eugene, ORInternational Business -
Vesalius College
Brussels, BelgiumSkills
- Carrier negotiation
- Production budgeting
- Customer acquisition
- Relationship management
- Operational efficiency
Timeline
Bulk Operations Manager
Total Connection Logistics Services
04.2021 - Current
Operations Manager
Pacific Dental Services
03.2017 - 04.2021
Logistics Manager
Bulk FR8 LLC
07.2015 - 02.2017
Sales Representative
Bulk FR8 LLC
03.2015 - 07.2015
B.S. - Business Administration, Economics
University of Oregon
International Business -
Vesalius College