Erik Ocampo
Corona
Summary
An accomplished server with a track record of enhancing customer satisfaction. I excel in guest engagement and menu memorization. Leveraging exceptional customer service and cash handling skills, I've successfully managed high-volume periods while maintaining order accuracy. My proactive approach and ability to swiftly resolve complaints have significantly contributed to a positive dining experience, demonstrating a strong work ethic and dedication to excellence.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Corona, CA
10.2025 - Current
- Prepared and served high-quality beverages with attention to customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Assisted in training new baristas on equipment operation and beverage preparation techniques.
- Managed inventory levels, restocking supplies to ensure continuous operation during peak hours.
- Operate POS (point-of-sale) system
- Process cash, card, and mobile payments
- Count drawers and handle transactions accurately
Server
Los Patrones
Chino Hills, CA
06.2024 - Current
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prepared checks to itemize and total meal costs and sales taxes.
- Jotted down customer orders and promptly delivered food and drinks.
- Attended company and restaurant required trainings and meetings, improving skills.
- Prepared and served food and beverages to customers.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Listened to customer concerns and complaints and quickly rectified issues.
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
- Attended company and restaurant trainings and meetings to improve serving skills.
- Presented menus to answer questions about items and make recommendations.
- Delivered customer checks and securely processed credit card or cash payments.
- Used focus and memorization skills to keep track of tables and remember orders.
- Exercised focus and concentration to keep track of tables and remember orders.
- Resolved customer complaints and inquiries in a timely manner.
- Assisted with training of new staff members.
Server/Expo
Kalaveras
Riverside, CA
02.2023 - 04.2024
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Supported remote users through VPN connections over Wide Area Networks.
- Participated in ongoing training to enhance own job skills and knowledge.
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
- Memorized frequent customer preferences to build relationships and loyalty.
- Swept and mopped floors and removed trash.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Assisted with training of new staff members.
- Listened to customer concerns and complaints and quickly rectified issues.
- Exercised focus and concentration to keep track of tables and remember orders.
Education
No Degree - Criminology
California State Polytechnic University-Pomona
Pomona, CA, US06.2027
High School Diploma -
Centennial High School
Corona06-2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Menu Memorization
- Order Accuracy
- Time management
- Team player
- Cash handling
- Opening and closing duties
- Friendly and outgoing
- POS system operation
Certification
- ABC Server Certification
- Food Handlers Certification
LANGUAGES
Spanish
Bilingual
Timeline
Barista
Starbucks
10.2025 - Current
Server
Los Patrones
06.2024 - Current
Server/Expo
Kalaveras
02.2023 - 04.2024
No Degree - Criminology
California State Polytechnic University-Pomona
High School Diploma -
Centennial High School