Erik Lira
Indio
Summary
Experienced restaurant manager with a track record in shift scheduling and staffing. Enforces high food quality and cleanliness standards to exceed guest expectations. Prioritizes emotional intelligence and empowers teams through mentoring. Monitors staff activities and coordinates workflows for top-quality service. Proactive in addressing operational challenges to support team success. Drives engagement and increases referrals by promoting menu items and specials on social media. Excels in budget control and maintaining quality. Delights customers with exceptional food and service. Maximizes team performance and knowledge through hands-on training. Reliable candidate with problem-solving and task prioritization skills. Thrives in fast-paced environments by effectively utilizing slow periods to stay on top of demands. Diligent attention to important details ensures organized, clean, and safe work areas. Strong in customer service, time management, and trend tracking. Excellent verbal and written communicator who cultivates positive relationships and exceeds goals. Seeking an opportunity to expand skills and contribute to company success. Known for being hardworking, ethical, and detail-oriented.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Indian Wells Country Club
02.2019 - Current
- Worked with FOH and BOH staff to support superior service delivery
- Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction
- Controlled day-to-day operations with shift management strategies and effective food and labor controls
- Maintained compliance with health code and sanitation requirements
- Assisted employees in understanding guest needs, providing guidance and constructive feedback
- Kept dining areas, kitchen spaces and restrooms in full health and safety compliance
- Responded to guest concerns and complaints to achieve positive resolution
- Demonstrated leadership, exemplary customer service and friendly, professional demeanor
- Reviewed staffing levels to meet operational needs and financial objectives
- Improved team knowledge and abilities by training each in proper procedures and standards
- Supported cleanliness by maintaining tidy and organized work area
- Investigated and resolved complaints regarding food quality, service and accommodations
- Established professional relationships with cooks, staff and customers to increase rapport
- Kept team adhered to each event's schedule with careful monitoring of timetables and expert handling of challenging events
- Managed events with up to [Number] attendees by working in close collaboration with event coordinator, food and beverage manager and executive chef
- Delivered exceptional guest experiences through careful adherence to customer specifications and job work orders
- Covered individual and team banquet event demands with well-planned employee schedules
- Protected guests from cross-contamination with continuous cleaning and proper sanitizing
- Arranged trays of food for quick distribution at guest tables
- Set tables with condiments, napkins and utensils for guest use
- Prepared dining spaces for guests and reset spaces after
- Collected used plates, glasses and utensils and moved to kitchen for cleaning
- Backed up fellow servers and food preparation staff by cross-training in different stations
- Communicated guests' special requests to kitchen staff
- Handled spills and maintained professional dining space
Pool Server
Ritz Carlton
06.2024 - 10.2025
- Maintained a clean and organized pool area for optimal guest comfort and safety.
- Enhanced customer satisfaction by providing prompt and attentive service to poolside guests.
- Maintained knowledge of current promotions and special events, effectively communicating relevant information to guests during their poolside experience.
- Supported team members during peak hours by stepping in as needed, showcasing adaptability and excellent teamwork skills.
- Performed daily inventory checks to ensure adequate stock levels and minimal waste.
- Replenished condiments and other supplies at tables and service bars.
Food Runner
La Quinta Resort
01.2023 - 06.2023
- Assisted dining and kitchen areas with supply needs, rotating and restocking items during slow periods
Education
High School -
Indio HIgh School
Indio06.2017
Skills
- Operations Management
- Customer Engagement
- Recruitment
- Menu Development
- Schedule Coordination
- Staff Management
- Performance Improvement
- Table Management
- Regulatory Compliance
- Catering Coordination
- Staff Scheduling
- Team Management
- Wine Knowledge
- Complaint Resolution
- Exceptional Customer Service
- Excellent Communication Skills
- Attention To Detail
- Ability To Lead
- Continuous Improvement
- Flexible Schedule
- Team-Building Skills
- Equipment Use
- Shift management
- Opening and closing procedures
- Customer assistance
- POS system
- Wine and beverage service
- Problem-solving
- Staff supervision
Timeline
Pool Server
Ritz Carlton
06.2024 - 10.2025
Food Runner
La Quinta Resort
01.2023 - 06.2023
Restaurant Manager
Indian Wells Country Club
02.2019 - Current
High School -
Indio HIgh School
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