Erik Lamoureux
Sturgeon Falls,ON
Summary
Accomplished Heavy Equipment Mechanic with a proven track record at Epiroc, specializing in complex repairs and customer-focused solutions. Excelled in maintaining high service standards, leveraging skills in diagnostic procedures and effective communication. Demonstrated adaptability and a positive attitude, ensuring project success and customer satisfaction.
Overview
27
27
years of professional experience
Work History
Heavy Equipment Mechanic
Epiroc
01.2015 - Current
- Remove worn or faulty components for replacement or repair.
- Read and understand technical drawing and manuals in order to make accurate repairs.
- Perform routine maintenance and repairs on heavy and complex equipment components, such as Scooptram and mine trucks.
- Disassemble and reassemble heavy equipment components such as torque converters, transmission, axles, drop box and up box.
- Disassemble warranty failed components and provide detailed power point presentations and parts list to customers to review for repair.
- Collaborate with team of technicians to complete project repairs and meet deadlines.
Service Manager
Sudbury Windows and Doors
01.1998 - 01.2014
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Diploma - Heavy Equipment Mechanic
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON04.2018
Skills
- Repair work
- Parts Replacement
- Effective communication skills
- Test Equipment
- Diagnostic Procedures
- Microsoft PowerPoint, Excel, and Word
- Work Planning and Prioritization
- Staff Supervision
- Positive Attitude
- Attention to Detail
- Adaptability and Flexibility
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Heavy Equipment Mechanic
Epiroc
01.2015 - Current
Service Manager
Sudbury Windows and Doors
01.1998 - 01.2014
Diploma - Heavy Equipment Mechanic
Cambrian College of Applied Arts And Technology
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