Erik Kjos
Costa Mesa
Summary
Customer service professional with over 3 years of experience in sales and marketing. Proven track record of exceeding expectations through quality work and a strong focus on customer satisfaction. Demonstrates reliability and effective teamwork skills, contributing to overall business success. Seeking opportunities in a growth-oriented company to leverage leadership abilities and drive results.
Overview
11
11
years of professional experience
Work History
Crew Member
Ike's Love and Sandwiches
Huntington Beach
01.2024 - 07.2025
- Prepared sandwiches using fresh ingredients and proper food handling techniques.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with menu selections and special requests efficiently.
Line Server/Cashier
Bay Poke
Irvine
01.2024 - 07.2025
- Operate pos system
- Prepare a variety of drinks and food options
Route Sales Representative
Freelance Coffee Project
Costa Mesa
01.2023 - 12.2024
- Secure new business accounts through prospecting
- Ensure deliveries arrive safely to vendors
- Correctly prepare and package orders
- Submit invoices of all orders
Appointment Setter
Marriott Vacations Worldwide
Newport Beach
01.2022 - 01.2023
- Made daily phone calls and emails to current Marriott timeshare owners
- Would schedule presentations for the sales teams to close
- Daily follow ups on clients who were going on vacation
- High volume of emails and calls made on a daily basis
Manager
SAE Coffee
Costa Mesa
02.2018 - 12.2021
- Built a small business from the ground up over the course of two years after college.
- Managed day to day operations while also running our marketing and sales campaign
- Managed a team of employees and coordinated their duties and schedules
Butcher/Deli
The Butchery
Costa Mesa
01.2015 - 01.2018
- Oversaw the preparation of customers' orders to their exact specification
- Settled customer concerns regarding to any issues with product
- Responsible for training new employees in correct company procedures
Education
Bachelor of Arts - Liberal Studies
Arizona State University
Tempe, AZ01-2026
Skills
- Project management
- Training and development
- Account management
- Sales expertise
- Delivery operations
- Driving skills
- Direct sales techniques
- Customer service excellence
- Time management strategies
- Customer support solutions
- Leadership abilities
- Mobile application proficiency
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Crew Member
Ike's Love and Sandwiches
01.2024 - 07.2025
Line Server/Cashier
Bay Poke
01.2024 - 07.2025
Route Sales Representative
Freelance Coffee Project
01.2023 - 12.2024
Appointment Setter
Marriott Vacations Worldwide
01.2022 - 01.2023
Manager
SAE Coffee
02.2018 - 12.2021
Butcher/Deli
The Butchery
01.2015 - 01.2018
Bachelor of Arts - Liberal Studies
Arizona State University