Erik Hernandez Rivera
Riverside
Summary
Motivated and reliable professional with hands-on experience in customer engagement, brand promotion, event support, and inventory operations. Demonstrates strong communication skills through direct customer interaction, product demonstrations, and promotional event execution. Experienced in maintaining organized workflows, managing equipment and inventory, and supporting fast-paced team environments. Recognized for adaptability, strong work ethic, and ability to balance customer service excellence with operational efficiency.
Overview
3
3
years of professional experience
Work History
Brand Ambassador
Polo Ralph Lauren
Ontario, CA
07.2025 - Current
- Engaged customers to promote brand awareness and enhance the overall shopping experience.
- Built and maintained strong customer relationships, fostering brand loyalty and repeat business.
- Executed in-store events and promotions, increasing customer participation and engagement.
- Delivered product demonstrations to effectively communicate features, benefits, and brand value.
- Maintained backroom efficiency by tagging merchandise, organizing inventory, and monitoring stock accuracy.
- Proactively replenished the sales floor to ensure consistent product availability and uphold visual merchandising standards.
Dining Hall Employee
University Of California, Riverside
Riverside, CA
10.2023 - 05.2025
- Maintained cleanliness and organization of dining areas to ensure a positive guest experience.
- Assisted with meal preparation and presentation while supporting efficient food service operations.
- Collaborated with kitchen staff to ensure timely order delivery and minimize guest wait times.
- Followed strict health and safety guidelines to maintain a sanitary and safe work environment.
- Demonstrated strong teamwork, communication, and adaptability in a fast-paced setting.
Blue Prints
Blue Prints Photography
Los Angeles, CA
06.2023 - 11.2023
- Delivered guest-focused service by proactively offering photography opportunities to stadium attendees.
- Ensured accurate photo management and organization to support timely customer purchases.
- Monitored and maintained photography equipment, including battery replacement and technical troubleshooting.
- Adapted to fast-paced, high-volume event settings requiring constant movement and multitasking.
Warehouse Worker
XP4
Gardena, CA
12.2022 - 09.2023
- Improved warehouse efficiency through organized inventory management and stock control systems.
- Supported order fulfillment by picking, packing, and verifying shipments for accuracy.
- Maintained workplace safety by conducting inspections and following operational guidelines.
- Operated warehouse equipment and machinery safely and efficiently.
- Prepared pallets and materials for secure shipment and transport.
- Handled physical inventory tasks, including lifting and moving materials up to 60 lbs.
Education
Bachelor of Arts - Economics
University of California, Riverside
Riverside, CA06.2027
High School Diploma -
Synergy Quantum Academy
Los Angeles, CA06.2023
Skills
- Customer Engagement Strategies
- Sales Support & Merchandising
- Organizational & Inventory Management
- Strong Verbal Communication
- Public Speaking & Product Presentation
- Multitasking in Fast-Paced Environments
- Time Management & Task Prioritization
- Reliability & Accountability
- Customer Relationship Building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Brand Ambassador
Polo Ralph Lauren
07.2025 - Current
Dining Hall Employee
University Of California, Riverside
10.2023 - 05.2025
Blue Prints
Blue Prints Photography
06.2023 - 11.2023
Warehouse Worker
XP4
12.2022 - 09.2023
High School Diploma -
Synergy Quantum Academy
Bachelor of Arts - Economics
University of California, Riverside