Erik Guzman
Newark
Summary
Dynamic sales professional with a proven track record at Home Depot, excelling in customer service and upselling. Skilled in dispute mediation and retail loss prevention, I consistently enhanced customer satisfaction and loyalty. My ability to engage customers and resolve challenges effectively has driven successful sales strategies and fostered a welcoming shopping environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Home Depot
08.2024 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Restaurant Supervisor
Slice House
02.2024 - 12.2024
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Organized implementation of new banners, displays, and menus.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Fast Food Cashier
Burger King
12.2022 - 01.2024
- Resolved customer complaints independently or with aid of supervisor.
- Provided customers with information on specials and discount deals.
- Operated and sanitized kitchen and food preparation equipment.
- Assisted counter staff in packing ready orders and distributing to customers.
Education
Epa Universal Certification - HVAC
IBT
Santa Clara, CA01-2025
Skills
- Retail loss prevention
- Promotional support
- Upselling
- Dispute mediation
- Sales training
- Negotiation tactics
- Sales strategies
- Customer service
- Hospitality and accommodation
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Home Depot
08.2024 - Current
Restaurant Supervisor
Slice House
02.2024 - 12.2024
Fast Food Cashier
Burger King
12.2022 - 01.2024
Epa Universal Certification - HVAC
IBT
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