Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

ERIK BAGA

London,ON

Summary

Versatile and motivated professional with experience in sales, customer service, maintenance, and event operations. Adept at performing hands-on tasks including facility upkeep and large-scale event setups while maintaining high safety and quality standards. Recognized for adaptability, reliability, and the ability to perform under pressure. Skilled in building client relationships, problem solving under pressure, and achieving results while maintaining a positive and adaptable attitude. Proficient in Microsoft Word and Excel with strong organizational and communication skills.

Overview

3
3
years of professional experience

Work History

Maintenance Cleaner

GDI Integrated Services
London
02.2024 - Current
  • Performed daily cleaning and maintenance tasks independently, ensuring a clean and sanitary environment for all occupants of the facility
  • Cleared and sanitized restrooms, replenished supplies, and handled waste disposal with minimal supervision
  • Managed vacuuming, sweeping, and mopping floors across various areas, maintaining high standards of cleanliness
  • Conducted regular inspections and minor maintenance on cleaning equipment, reporting issues to supervisors
  • Responded promptly to emergency cleaning requests and special assignments, demonstrating strong problem-solving skills

Sales Associate

D-Light
London
11.2022 - Current
  • Provided customers with detailed demonstrations of store products, effectively communicating benefits and features, leading to increased sales
  • Conducted home visits for product installations, ensuring proper setup and post-installation support, contributing to high customer satisfaction and repeat business
  • Managed a new company system and tools to organize client information, improving efficiency and enabling better follow-ups and customer relationship management
  • Answered audio and video calls to assist customers with troubleshooting, resolving issues quickly, and maintaining high levels of customer service
  • Developed and maintained strong relationships with customers, resulting in a loyal customer base and positive word-of-mouth referrals
  • Achieved sales targets by applying effective sales techniques and understanding customer needs
  • Participated in training sessions to stay updated on new products and sales strategies, enhancing ability to serve customers better
  • Collaborated with team members to create a welcoming and informative environment, boosting store traffic and sales

Conversions Team Member

Budweiser Gardens
London
11.2022 - 03.2023
  • Assisted in setting up and taking down stages for various events, contributing to the smooth execution of large-scale events
  • Worked collaboratively with a team to ensure timely and efficient conversions between different event setups
  • Worked quickly and efficiently to convert the arena layout between events, often under strict deadlines and overnight schedules.
  • Used tools and equipment such as dollies, lifts, and hand tools to move, assemble, and secure staging and flooring.
  • Maintained a clean and organized work environment during conversions, ensuring that all pathways and working areas were safe and free of hazards.
  • Collaborated closely with team members to divide tasks and complete large-scale setups and breakdowns in a coordinated manner.
  • Adapted to sudden changes in event requirements or timelines, demonstrating flexibility and problem-solving under pressure.
  • Communicated effectively with supervisors and team members to track progress, receive updates, and adjust workflow as needed.

Education

High School Diploma -

Grove Secondary School
Oshawa, ON
08-2021

Skills

  • Proficient in Microsoft Word and Microsoft Excel
  • Strong communicator with talent for building successful work environments
  • Quick learner, dedicated to improving skills to meet diverse needs
  • Excellent at prioritizing tasks and meeting deadlines
  • Performs well under pressure and adapts to challenges
  • Able to establish rapport with clientele
  • Maintains a friendly and positive attitude
  • Ensures timely start and completion of tasks

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual

References

References available upon request.

Timeline

Maintenance Cleaner

GDI Integrated Services
02.2024 - Current

Sales Associate

D-Light
11.2022 - Current

Conversions Team Member

Budweiser Gardens
11.2022 - 03.2023

High School Diploma -

Grove Secondary School

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ERIK BAGA