Erik Alford
Welland,ON
Summary
Forward-thinking student with solid history of accomplishment in difficult settings, with the ability to keep operations smooth and consistent to maintain company stability and sustainability. Articulate and personable leader with excellent communication, strategic planning and operational oversight abilities.
Overview
10
10
years of professional experience
Work History
Cashier/Dishwasher/Prep Cook/Baker
Natures Corner Bakery
Pelham, ON
08.2015 - Current
- Rotated stock items and ingredients to maintain efficiency and freshness.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Made all meals in accordance with company standards and requirements.
- Kept stations stocked and ready for use to maximize productivity.
- Executed proper techniques when preparing menu item ingredients.
- Adhered to all regulatory standards regarding safe and sanitary food prep.
- Assisted with training and development of new talent.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Dressed, seasoned and garnished appetizers and salads to prepare for food service.
- Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing.
- Offered support to other stations in high-volume shifts or as needed.
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
- Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
- Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Washed pots, pans and trays by hand and using industrial washing machine.
- Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Washed and placed clean utensils in storage bins, enabling servers to grab forks, knives and spoons quickly.
- Unloaded trucks to move food and supplies from delivery trucks to storage areas.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find necessary store items.
- Worked closely with front-end staff to assist customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Dietary Server
VIlla De Rose
Welland, Ontario
10.2020 - 08.2022
- Checked with residents to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated effectively with residents to establish preferences and dietary restrictions and make food and beverage recommendations.
- Checked in with residents to verify satisfaction with meals and suggested additional items to increase the residents satisfaction
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to colleagues to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from residents to implement in-home operational changes.
- Collaborated with staff and management to maximize resident satisfaction, streamline procedures and improve bottom-line quality of care
- Improved training to reduce knowledge gaps and eliminate performance roadblocks.
- Strengthened company business by leading implementation of new projects and procedures.
Housekeeper/Maintenance Assistant
KOA
Niagara Falls , Ontario
08.2020 - 10.2020
- Contributed to maintenance of safe conditions within facility by mopping up wet spots on floor and sweeping up broken glass.
- Maintained grounds, including lawn care, garbage removal and special services such as tree pruning and removal.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Interacted pleasantly with clients and guests when performing daily duties.
Line Cook
Marriot Fallsview
Niagara Falls, ON
03.2019 - 03.2020
- Trained and coached new team members.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
- Rotated stock items and ingredients to maintain efficiency and freshness.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Made all meals in accordance with company standards and requirements.
- Kept stations stocked and ready for use to maximize productivity.
- Executed proper techniques when preparing menu item ingredients.
- Adhered to all regulatory standards regarding safe and sanitary food prep.
- Assisted with training and development of new talent.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Verified properl food preparation by regulating temperature of ovens, broilers, grills and roasters.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained dining and food service areas in clean, safe and sanitary manner.
- Assisted customers, including answering questions and preparing orders.
- Provided exceptional service that reflected restaurant standards and core values.
- Oversaw inventory in buffet, reporting replacement needs to kitchen management.
- Interacted effectively with fellow employees to stage food trays for distribution to customers.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Tailored orders to address customer allergies and gluten concerns.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Created food displays according to established standards, replacing dated products with fresh.
- Organized food preparation stations and replenished supplies regularly.
- Directed patrons to restrooms and other amenities within facility.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Certificate - Level 1 Nutrition Coaching Certification
Precision Nutrition
Toronto, ON02.2021
Certificate - Fitness Instructor
New Skills Academy
Online 02.2020
Diploma - Personal Trainer
Brooksbush Institute
Diploma - Integrated Manual Therapist
Brook Bush Institute
Diploma - Human Movement Specialist
Brook Bush Institute
Certificate - Holistic Health Certification
New Skills Academy
11.2020
Certificate - Naturopathy Certification
New Skills Academy
11.2020
Certificate - Herbal Health Certification
New Skills Academy
11.2020
Certificate - Introduction To Nutrition Certification
New Skills Academy
11.2022
Certificate - Sports Nutrition
New Skills Academy
Online 08.2020
Certificate - Weight Loss And Nutrition Certification Bundle
New Skills Academy
02.2022
Certificate - Hydration And Nutrition
New Skills Academy
08.2020
Some College (No Degree) - Nutrition Healthy Lifestyle
Niagara College
Welland, ONCertificate - Food Psychology For Mind And Body Certification
New Skills Academy
02.2022
Certificate - Eating Disorder Awareness Certificate
New Skills Academy
03.2022
Certificate - Vegan Health, Nutrition And Lifestyle Certificatio
New Skills Academy
02.2022
Certificate - Nutrition for Older Adults Certificate
New Skills Academy
02.2022
Certificate - Alternative Medicine
New Skills Academy
Certificate - Customer Care Certification
New Skills Academy
11.2022
Certificate - Psychology
New Skills Academy
Online 06.2020
Graduate Certificate - Cognitive Behavioral Therapy
New Skills Academy
Online 08.2020
Certificate - Mental Health Awareness
New Skills Academy
08.2020
Skills
- Team leadership, training and development
- Compliance and regulations
- Client services
- Training and development
- Resident satisfaction
- Communications strategy
- Coaching and counseling
Timeline
Dietary Server
VIlla De Rose
10.2020 - 08.2022
Housekeeper/Maintenance Assistant
KOA
08.2020 - 10.2020
Line Cook
Marriot Fallsview
03.2019 - 03.2020
Cashier/Dishwasher/Prep Cook/Baker
Natures Corner Bakery
08.2015 - Current
Certificate - Level 1 Nutrition Coaching Certification
Precision Nutrition
Certificate - Fitness Instructor
New Skills Academy
Diploma - Personal Trainer
Brooksbush Institute
Diploma - Integrated Manual Therapist
Brook Bush Institute
Diploma - Human Movement Specialist
Brook Bush Institute
Certificate - Holistic Health Certification
New Skills Academy
Certificate - Naturopathy Certification
New Skills Academy
Certificate - Herbal Health Certification
New Skills Academy
Certificate - Introduction To Nutrition Certification
New Skills Academy
Certificate - Sports Nutrition
New Skills Academy
Certificate - Weight Loss And Nutrition Certification Bundle
New Skills Academy
Certificate - Hydration And Nutrition
New Skills Academy
Some College (No Degree) - Nutrition Healthy Lifestyle
Niagara College
Certificate - Food Psychology For Mind And Body Certification
New Skills Academy
Certificate - Eating Disorder Awareness Certificate
New Skills Academy
Certificate - Vegan Health, Nutrition And Lifestyle Certificatio
New Skills Academy
Certificate - Nutrition for Older Adults Certificate
New Skills Academy
Certificate - Alternative Medicine
New Skills Academy
Certificate - Customer Care Certification
New Skills Academy
Certificate - Psychology
New Skills Academy
Graduate Certificate - Cognitive Behavioral Therapy
New Skills Academy
Certificate - Mental Health Awareness
New Skills Academy
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