Eric (Shihua) Zhu

Assisted project manager in streamlining operations across 4 departments (Quality Control, Cushion Filling, Upholstery, and Foaming), leading to a 10% improvement in production efficiency and gaining comprehensive insight into the entire production workflow.
Improved project timelines by 10% and enhanced quality control by facilitating cross-departmental collaboration, delivering actionable feedback to leadership, and optimizing resource allocation.
Coordinated tasks across 4 departments, ensuring alignment with production schedules and quality standards, resulting in a 5% increase in on-time project completion rates.

• Set strategic long-term goals annually & managed 3+ projects annually, applying project management frameworks

• Identified 3+ new business opportunities annually, which led to a 10% expansion in the client base

• Oversaw project delivery, consistently meeting 100% of quality standards and deadlines

• Delivered high-quality consulting projects, improving client satisfaction scores by 10% annually through structured planning and continuous feedback integration

• Successfully promoted from previous role and launched a new branch, generating CA$270K in annual sales while serving 50 clients, utilizing project management methodologies for smooth execution

• Supervised 15+ projects from marketing & sales departments, ensuring timely delivery of objectives

• Built & led a team of 8, improving performance by 20% through growth strategies & efficient operations

• Established effective stakeholder engagement with business stakeholders, expanding business channels by 15%

• Upgraded core customer service procedures, resulting in a 30% increase in satisfaction within 1 year

• Delivered high-quality consulting services to 200+ students, resulting in offers to Top50 global universities

• Consistently achieved a CA$350K annual sales goal, earning the title of No. 1 Sales Representative, by utilizing strong interpersonal negotiation skills

• Conducted 50+ industry info sessions for 2,000+ students across business fields, demonstrating effective communication and project coordination skills

• Presented 300+ lectures at Top 30 Chinese universities on studying abroad, applying project management techniques for effective project delivery

• Received consistently high feedback from 200 + students, generating numerous referrals