Eric Quell
Costa Mesa
Summary
Compassionate Behavioral Health Technician with proven crisis intervention skills at Windward Way Recovery. Adept at conflict de-escalation and mental health support, fostering teamwork and enhancing client safety. Demonstrated resilience and critical thinking in challenging situations, while maintaining strict confidentiality and delivering effective group facilitation.
Overview
5
5
years of professional experience
Work History
Behavioral Health Technician
Windward Way Recovery
06.2023 - 01.2025
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
Amazon Warehouse Associate
Amazon.Inc
12.2019 - 02.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Completed regular cycle counts to maintain accurate inventory records.
Education
CADC I - Addiction Counseling
CCAPP
Sacramento, CA12-2025
GED -
West Ashley High School
Charleston, SC05-2015
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Critical Thinking
- Mental health support
- Group facilitation
- Substance abuse experience
Timeline
Behavioral Health Technician
Windward Way Recovery
06.2023 - 01.2025
Amazon Warehouse Associate
Amazon.Inc
12.2019 - 02.2023
CADC I - Addiction Counseling
CCAPP
GED -
West Ashley High School
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