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Associate Principal Engineer

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Compassionate and skilled primary care paramedic with comprehensive training in prehospital emergency care, including advanced patient assessment, airway management, and trauma intervention. Proven ability to remain calm under pressure, communicate effectively with patients, and multidisciplinary teams, and follow established medical protocols. Committed to delivering high-quality, evidence-based care that prioritizes patient safety, and community well-being.

Energetic and compassionate, with strong commitment to providing exceptional patient care. Adept in emergency response protocols and patient assessment, equipped with lifesaving skills such as CPR and first aid. Dedicated to making positive impact on patient outcomes and community health.

Dynamic entrepreneur with extensive experience in home renovations, having successfully managed PCP Installs. Proven track record in employee management and sales strategy, delivering exceptional customer service while overseeing invoicing processes. Skilled in installing windows and doors, adept at navigating diverse client personalities to achieve project success.

Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, road-mapping and team development.

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. 12 years of experience in working with both US and foreign governments and businesses in the Europe, Middle East, and Africa regions.

Strategic leader with 13+ years of experience driving excellence in customer service, order management, and supply chain operations. Recognized for expertise in building and leading high-performing teams, fostering stakeholder collaboration, and championing process automation to achieve operational efficiency. Proven track record of optimizing global supply chains, consistently improving KPIs, and elevating customer satisfaction. Adept at leveraging SAP S/4HANA, RPA, and Lean methodologies to streamline processes, reduce costs, and deliver measurable business outcomes.
Currently, I lead a 17-member team at Mann+Hummel, overseeing end-to-end contract validation, post-sales lifecycle management, and billing operations to ensure accuracy and efficiency.
My role involves managing over 150 agreements and post-sales transactions monthly, driving an 85% improvement in operational efficiency through automation initiatives like RPA, and leading the successful SAP S/4HANA migration with a 98.7% go-live success rate. I actively collaborate with cross-functional teams including finance, legal, and IT to ensure seamless processes and compliance.
I also prioritize delivering exceptional customer experience, having raised satisfaction scores from 85% to 97% by implementing proactive communication and real-time tracking dashboards. With a strong focus on data-driven decision-making through Power BI and continuous process improvements, I am passionate about leveraging technology to drive business results and customer success.
I am excited about the opportunity given to me to bring my expertise in operational excellence, automation, and stakeholder management to a global scale and contribute meaningfully as part of your customer operations team.

Eric Nana Arthur

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