Erick Santiago Lozano Hernandez
San Francisco
Summary
Seasoned Tow Truck Operator with extensive experience at Atlas Towing, Inc, showcasing expertise in vehicle recovery and exceptional customer service. Skilled in flatbed truck operations and traffic control, significantly reduced response times and minimized damage claims. Demonstrated leadership by training new employees, ensuring high-quality service and safety standards.
Overview
9
9
years of professional experience
Work History
Tow Truck Operator
Atlas Towing, Inc, A Family Owned And Operated
09.2020 - Current
- Fastened chains, straps, covers, and binders to secure load during transit.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
- Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
- Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
- Promoted a safe working environment by adhering to industry best practices and company policies regarding workplace safety at all times.
- Collaborated with the Freeway Service Patrol (FSP) involves working alongside the California Department of Transportation (Caltrans), the California Highway Patrol (CHP), and local transportation agencies to enhance freeway safety and reduce congestion.
- Collaborated with Zoox in a contract supporting autonomous vehicle, assisting with the recovery.
Tow Truck Operator
Sideline Towing
03.2018 - 09.2020
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
Tow Truck Operator
Charles Tow Service
02.2017 - 02.2018
- Fastened chains, straps, covers, and binders to secure load during transit.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
- Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
- Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
- Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
- Answered roadside assistance calls for tows and other vehicle support.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
Tow Truck Operator
Sideline Towing
06.2016 - 02.2017
- Fastened chains, straps, covers, and binders to secure load during transit.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Skills
- Flatbed truck expertise
- Recovering vehicles
- Lockout kit
- Safe driving practices
- Vehicle recovery
- Traffic control
- Load securing
- Flatbed experience
Accomplishments
GTI Tow operator workshop light duty level 1 tow operator.
Tow car operator permit with SFPD.
Certificate of completion of bay area freeway service patrol.
Certificate and training with national highway institute.
Languages
Spanish
Native or Bilingual
Timeline
Tow Truck Operator
Atlas Towing, Inc, A Family Owned And Operated
09.2020 - Current
Tow Truck Operator
Sideline Towing
03.2018 - 09.2020
Tow Truck Operator
Charles Tow Service
02.2017 - 02.2018
Tow Truck Operator
Sideline Towing
06.2016 - 02.2017
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