Ericko Jake Rivera
Burnaby,Canada
Summary
Experienced in hotel maintenance and operations with a strong background in managing complex systems to ensure seamless functionality within hospitality environments. Expertise in troubleshooting and conducting preventative maintenance, reflecting a commitment to upholding high standards and ensuring guest satisfaction.
Overview
10
10
years of professional experience
Work History
Hotel Maintenance
Best Western Plus Sands
04.2024 - Current
- Improved hotel maintenance efficiency by implementing a preventive maintenance program for all equipment and systems.
- Inspect and repair various energy systems, such as the heating and cooling systems, plumbing, lighting, and kitchen equipment
- Applied pesticides to inside and outside of structures utilizing company protocols.
Baker
Tim Hortons
07.2023 - 05.2024
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Managing food inventory and minimizing waste
Senior Associate, Inside Sales
Ingram Micro Philippines (GBS Manila)
11.2018 - 10.2022
- Order Management (SAP)
- Streamlined reporting processes for timely access to critical data, enhancing decision-making capabilities.
- Leveraged project management tools to maintain organization and clarity, enhancing team performance and accountability.
- Provided exceptional support throughout the sales cycle, from initial contact to post-sales followup.
Reservation Officer
AT Phil., Inc. (Asiatravel Philippines)
01.2017 - 07.2018
- Prepared daily reports on reservations activity for management review and analysis.
- Prepared quotation thru phone, email, and company sale events
Bartender and Service Waiter
Eda Shangri-La Manila (Heat)
05.2015 - 06.2016
- Prepare alcohol and non-alcoholic beverages such coffee for bar and restaurant patrons
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Post-Degree Diploma - Business and Project Management
Vancouver Community College
Vancouver, BC08.2024
Bachelor of Science - Hotel and Restaurant Management
Far Eastern University
04.2015
Skills
- Pest removal
- Safety protocols
- Chemicals handling
- Equipment and machine maintenance
- Selling Skills
- Schedule Management
- Client Interactions
- Strong driving record (Class 5 License)
Additional Information
Canadian Permanent Resident
Timeline
Hotel Maintenance
Best Western Plus Sands
04.2024 - Current
Baker
Tim Hortons
07.2023 - 05.2024
Senior Associate, Inside Sales
Ingram Micro Philippines (GBS Manila)
11.2018 - 10.2022
Reservation Officer
AT Phil., Inc. (Asiatravel Philippines)
01.2017 - 07.2018
Bartender and Service Waiter
Eda Shangri-La Manila (Heat)
05.2015 - 06.2016
Bachelor of Science - Hotel and Restaurant Management
Far Eastern University
Post-Degree Diploma - Business and Project Management
Vancouver Community College
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