Overview
Work History
Education
Skills
Certification
Timeline
Generic

ERICKA CARPENTER

Diamond Bar,CA

Overview

7
7
years of professional experience
1
1
Certification

Work History

Virtual Assistant/Data Entry Specialist

Freelance
03.2021 - Current
  • Entered and updated 1,000+ client records across multiple databases with a 99% accuracy rate.
  • Managed email inboxes, calendars, and scheduling for business owners and executives.
  • Conducted online research and compiled data into organized spreadsheets and reports.
  • Coordinated virtual meetings, prepared documents, and managed confidential client files.
  • Scheduled and monitored social media content for clients, boosting engagement by 20%.

Administrative Assistant/Customer Support

Netflix
06.2018 - 02.2021
  • Processed large volumes of data entry tasks, ensuring accuracy and consistency in reports.
  • Responded to 50+ daily customer inquiries via phone, email, and chat, resolving issues quickly.
  • Supported the office with document preparation, filing, and record management.
  • Assisted in bookkeeping tasks, including creating invoices and tracking expenses.
  • Provided executive-level support, including travel arrangements and meeting coordination.

Education

Bachelor of Science - Computer Science

Southern New Hampshire University
Manchester, NH
01.2023

Associate of Applied Science - Computer Programming

Mt San Antonio College
Walnut, CA
01.2022

High School Diploma -

Diamond Bar High School
Diamond Bar, CA
01.2019

Skills

  • Data Entry (60 WPM, 98% accuracy)
  • Microsoft Office & Google Workspace
  • CRM & Database Management (HubSpot, Salesforce, Zoho)
  • Email & Calendar Management
  • File Organization & Document Preparation
  • Customer Support & Client Communication
  • Social Media Scheduling & Basic Content Management
  • Time Management & Task Prioritization

Certification

  • CompTIA A+
  • CompTIA Security+
  • Google Cybersecurity Certification
  • Google Workspace Certification
  • Microsoft Office Specialist

Timeline

Virtual Assistant/Data Entry Specialist

Freelance
03.2021 - Current

Administrative Assistant/Customer Support

Netflix
06.2018 - 02.2021

Bachelor of Science - Computer Science

Southern New Hampshire University

Associate of Applied Science - Computer Programming

Mt San Antonio College

High School Diploma -

Diamond Bar High School
ERICKA CARPENTER