ERICKA CARPENTER
Diamond Bar,CA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Virtual Assistant/Data Entry Specialist
Freelance
03.2021 - Current
- Entered and updated 1,000+ client records across multiple databases with a 99% accuracy rate.
- Managed email inboxes, calendars, and scheduling for business owners and executives.
- Conducted online research and compiled data into organized spreadsheets and reports.
- Coordinated virtual meetings, prepared documents, and managed confidential client files.
- Scheduled and monitored social media content for clients, boosting engagement by 20%.
Administrative Assistant/Customer Support
Netflix
06.2018 - 02.2021
- Processed large volumes of data entry tasks, ensuring accuracy and consistency in reports.
- Responded to 50+ daily customer inquiries via phone, email, and chat, resolving issues quickly.
- Supported the office with document preparation, filing, and record management.
- Assisted in bookkeeping tasks, including creating invoices and tracking expenses.
- Provided executive-level support, including travel arrangements and meeting coordination.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Manchester, NH01.2023
Associate of Applied Science - Computer Programming
Mt San Antonio College
Walnut, CA01.2022
High School Diploma -
Diamond Bar High School
Diamond Bar, CA01.2019
Skills
- Data Entry (60 WPM, 98% accuracy)
- Microsoft Office & Google Workspace
- CRM & Database Management (HubSpot, Salesforce, Zoho)
- Email & Calendar Management
- File Organization & Document Preparation
- Customer Support & Client Communication
- Social Media Scheduling & Basic Content Management
- Time Management & Task Prioritization
Certification
- CompTIA A+
- CompTIA Security+
- Google Cybersecurity Certification
- Google Workspace Certification
- Microsoft Office Specialist
Timeline
Virtual Assistant/Data Entry Specialist
Freelance
03.2021 - Current
Administrative Assistant/Customer Support
Netflix
06.2018 - 02.2021
Bachelor of Science - Computer Science
Southern New Hampshire University
Associate of Applied Science - Computer Programming
Mt San Antonio College
High School Diploma -
Diamond Bar High School