ERICKA SIMONE HUDSON-JOHNSON
Nassau,Bahamas
Summary
To obtain a position in your organization which challenges my administrative, technical, and managerial skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Credit Risk Officer
RBC Royal Bank (Bahamas) Limited
11.2011 - Current
- Prepared RBC and FINCO Board Reports quarterly.
- Prepared monthly and quarterly Delinquency, Non-Accrual and Vintage reports for the Caribbean.
- Ensured monthly reconciliation of all loans and credit card write-offs and recoveries was done.
- Ensured regulatory reports were completed on a monthly basis and submitted in a timely manner avoiding any penalties.
- Identified areas for efficiency improvements throughout the organization using targeted cost-benefit analysis.
- Oversees the process of ensuring that the lawyer and appraisal listings are kept updated on the system as changes are made.
- Perform monthly reconciliation of the delinquency reports against the GL balances for all non-productive product types, which enabled more accurate reporting.
- Ensured applications were distributed and logged on a regular basis to the Risk Managers to ensure proper turnaround.
- Provided relief for the Department Manager in her absence.
Executive Assistant to SVP, Caribbean Banking
RBC Royal Bank (Bahamas) Limited
02.2007 - 11.2011
- Serve as first point of contact for high-valued clients, handling various complex matters directed to the Head, Caribbean Banking and ensure full resolution.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards, while ensuring proper storage and distribution as needed. .
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between branches/departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
Operational Support Officer, Operations
RBC Royal Bank (Bahamas) Limited
02.1999 - 02.2007
- Ensure the Business Continuity system (BCPweb) is updated, maintain policy and procedure libraries, prepare operational reports, and manage departmental surveys.
- Followed to ensure Service Level Agreements and Information Schedules are renewed, signed off and being adhered to.
- Also responsible for travel arrangements and relief duties for various positions.
- Facilitated smooth daily operations through diligent oversight of office equipment maintenance needs and inventory management practices; namely, ABMs, TCDs, Cash Counters, printers, etc..
- Provided critical support during peak periods, assisting with tasks such as data analysis, report generation, and problem resolution.
- Implemented cost-saving measures that effectively reduced operational expenses without compromising service quality.
- Developed strong relationships with internal departments to ensure seamless cooperation in achieving company goals.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Liaised with freight forwarders and carriers to arrange product movements and deliveries.
- Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows.
- Scheduled timely repair and routine maintenance services to minimize disruption to office production.
- Liaised with Executive Printers for cheque orders and distribution.
Stenographer
RBC Royal Bank (Bahamas) Limited
06.1997 - 02.1999
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained accurate records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to Branch Manager and staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
Education
Bachelor of Science Degree - Administrative Office Management - Business Administration
The University of The Bahamas
Nassau, Bahamas06.2007
Diploma - Commercial Skills -
Bahamas Industrial Training Centre
Soldier Road; Nassau, Bahamas06.1994
Skills
- Proficient in MS Microsoft Office Suite
- Excellent written and oral communication skills
- Able to work effectively in teams and provide support to all team members
- Motivated and enthusiastic while learning new concepts and tasks
- Strong Problem Solver
- Meticulous attention to detail
- Project Planning
- Quality Control
- Process Improvements
- Critical/Analytical Thinking
References
AVAILABLE UPON REQUEST
Timeline
Credit Risk Officer
RBC Royal Bank (Bahamas) Limited
11.2011 - Current
Executive Assistant to SVP, Caribbean Banking
RBC Royal Bank (Bahamas) Limited
02.2007 - 11.2011
Operational Support Officer, Operations
RBC Royal Bank (Bahamas) Limited
02.1999 - 02.2007
Stenographer
RBC Royal Bank (Bahamas) Limited
06.1997 - 02.1999
Bachelor of Science Degree - Administrative Office Management - Business Administration
The University of The Bahamas
Diploma - Commercial Skills -
Bahamas Industrial Training Centre
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