Ericka Peralta
Los Angeles
Summary
Focused Healthcare Administrative Manager with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
25
25
years of professional experience
Work History
Administrative Manager
Providence Saint Joseph Medical Center
08.2020 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Facilitated successful cross-departmental collaborations, fostering positive working relationships between team members.
- Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated office events, seminars and meetings for staff and clients.
Office Administrator
Stephen Bland MD
09.1999 - 07.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities..
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Applied Science - Magnetic Resonance Imaging (MRI) Technology
West Coast Ultrasound Institute
Beverly Hills, CA06.2023
Associate of Science - Health Administration
ICT College
Los Angeles, CA06.1998
Skills
- Office Administration
- Organization and Multitasking
- Staff Management
- Critical Thinking
- Accounting Procedures
- Customer Service Management
- Scheduling and calendar management
- Microsoft Office Suite
- Event Coordination
- HR Support
- Recordkeeping and Reporting
- Performance Evaluations
- Budgeting and Expense Monitoring
- Employee Development
- Hiring and Training
- Travel Arrangements
- Technology Troubleshooting
- Payroll Control
- Attention to Detail
- Electronic Filing Systems
Languages
Spanish
Professional Working
Timeline
Administrative Manager
Providence Saint Joseph Medical Center
08.2020 - Current
Office Administrator
Stephen Bland MD
09.1999 - 07.2020
Associate of Applied Science - Magnetic Resonance Imaging (MRI) Technology
West Coast Ultrasound Institute
Associate of Science - Health Administration
ICT College
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